NAPA
Automotive Retail
StoreCounterTrainee
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Store Counter Trainee at NAPA. Skills: Customer service, Parts knowledge. Provide auto parts answers. Provide auto parts solutions”
Industry & Context.
Provide solutions
What They're Looking For.
Must Have
Valid Driver's License, Previous parts store experience, Willingness to learn auto parts, High School Diploma or GED, Excellent verbal communication skills, Excellent written communication skills, Love fast paced retail environments, Great listening skills, Empathy for customers
Nice to Have
Background in automotive industry, Passion for automotive industry, Experience in heavy equipment, Experience in farm industry, Experience in diesel, Experience in marine, Experience in dealership, Experience in auction, Experience in auto body/collision, Knowledge of cataloging systems, Knowledge of inventory management systems, Customer-centric, ASE Certifications
What You'll Do.
Provide auto parts answers
Provide auto parts solutions
Assist retail customers
Assist wholesale customers
Assist customers in person
Assist customers over phone
Use parts knowledge to assist team
Answer customer questions
Provide outstanding customer care
Provide positive customer interactions
Bring customer focus to stores
Bring high energy to stores
Welcome retail customers
Provide positive consumer experience
How You'll Work.
Team & Collaboration
Assist NAPA team members
Communication Scope
Verbal communication; Written communication
Full Job Description
We are so much more than a Parts Store and we are looking for even _more_ great talent to join our NAPA family! As a NAPA **Counter Sales associate** , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! **What you will be doing:** * Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone * Use your parts knowledge to assist other NAPA team members answer questions for customers * Providing outstanding customer care and interactions with everyone who comes into our NAPA Store! * Bring customer focus and high energy to our fast-paced stores * Welcome retail customers into our retail stores and engage to provide a positive consumer experience * Use technology (computer), cash register, telephone, and paper catalog system **This is the right opportunity for you if you:** * Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions * Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year * You are willing to learn all things automotive if you don’t have the background in automotive parts. * Want to join a team where you can learn and grow your career – the opportunities are endless! **What you’ll need:** * Valid Driver’s License * Previous experience in a parts store or automotive industry or at least a willingness to lear
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