CVS Pharmacy, L. L. C.
Health Care
StoreAssociateRx
“Store Associate Rx at CVS Pharmacy, L. L. C.. Skills: Customer Service, Pharmacy Operations, Inventory Management. Ensure positive customer shopping experience. Serve customers according to company values”
What You'll Achieve.
Ensure that each customer has a positive shopping experience; Ensure customer satisfaction
Industry & Context.
Resolve Third Party rejections
Must be fully vaccinated against COVID-19 (if required), Stand for extended periods of time, Unload and load trays/cases - 35 pound maximum to a height of 4 feet
What They're Looking For.
Must Have
Must be at least 16 years of age, Customer Service, Greet each customer in a courteous and professional manner, Assist all pharmacy and front store customers with their questions and concerns, Request additional help when needed to maximize customer satisfaction, Maintain customer/patient confidentiality according to HIPAA and company standards, Answer telephone with appropriate greeting, Comply with all federal and state laws, rules and regulations, Comply with CVS policy and procedures at all times, Adhere to CVS workflow and ensure quality assurance standards are maintained at all times, Maintain prescription prioritization throughout prescription processing, Process prescriptions, Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, labeling of prescriptions, Resolve Third Party rejections and complete any manual claim forms, Perform all register transactions, in adherence of CVS policy and procedures, This includes cash, check and charge transactions, Bag merchandise upon completion of sale, Perform all prescription pick-up procedures, in adherence of CVS policy and Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable), Communicate with all healthcare professionals when permissible and according to state law, Retrieve and file prescriptions appropriately according to State and Federal Law, Participate in all required store operational meetings, Maintain a clean, organized and professional pharmacy department, according to CVS standards, Access, input and retrieve information to/from the computer, Stand for extended periods of time, Assist front store operations when needed, Maintain in-stock by ensuring all inventory management policies and procedures are followed, Utilize appropriate report(s) to maintain replenishment, Pull outdated, damaged and recalled merchandise and prepare for return, Assist with putting away drug orders (except CIIs) as permitted by law
Nice to Have
Operate a cash register including cash transactions, checks, charges, Follow company policies and procedures regarding cash register performance, Request additional help when needed to increase customer satisfaction, Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints, Price merchandise utilizing price guns, Store cleanliness: break area and rest vacuum; dust/face; clean rubbish exterior sweeping, Stock shelves, Complete price changes: document counts, utilize price guns, Answer the telephone using the appropriate greeting, Process photofinishing orders, Maintain check-out area: fill register supplies, wipe counter, Issue rainchecks when requested, React to potential shoplifters following company guidelines, Maintain customer/patient confidentiality, Maintain card department: order, stock, inventory, signing, Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system), Reset departments/end caps following POGs, Display and sign weekly, promotional and seasonal merchandise, Prepare damages: document counts and item numbers, seal trays, In-store signing, including: shelves, displays, dump baskets, windows, ceiling, Assist Pharmacy personnel when needed, Complete minor in-store repairs i. e. , carriage poles, change light bulbs, Work out reserve stock, Assist customers with large purchases (taking out to vehicle), Unload and load trays/cases - 35 pound maximum to a height of 4 feet, Move trays/cases from one location to another, Support scheduling activities according to the needs of the business and workflow model, Complete all required training programs, Communicate with field management and corporate any required reporting
What You'll Do.
Ensure positive customer shopping experience
Serve customers according to company values
Greet customers courteously
Assist customers with questions
Maintain customer confidentiality
Comply with laws and regulations
Adhere to CVS policies
Process prescriptions
Perform register transactions
Process prescription pick-ups
Communicate with healthcare professionals
Maintain pharmacy department cleanliness
Access computer information
Stand for extended periods
Assist front store operations
Maintain in-stock inventory
Utilize reports for replenishment
Pull outdated merchandise
Assist with drug orders
Operate cash register
Maintain check-out area
Maintain card department
Maintain cosmetic department
Assist pharmacy personnel
Complete minor repairs
Work out reserve stock
Assist customers with large purchases
Unload and load trays/cases
How You'll Work.
Team & Collaboration
Work as part of the Pharmacy and Front Store Team; Assist Pharmacy personnel when needed; Communicate with field management and corporate
Communication Scope
Communicate with all healthcare professionals; Communicate with field management and corporate
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