Complex
Marketing
StoreAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Store Associate at Complex. Skills: Customer service, Inventory management, Sales. Manage inventory operations. Receive merchandise”
What You'll Achieve.
Drive customer engagement; Drive sales
Industry & Context.
Loss prevention
Physical demands
What They're Looking For.
Must Have
Proficient in POS systems, Experience with inventory management, Customer service skills, Communication skills, Interpersonal skills, Knowledge of sales techniques, Upselling knowledge, Product promotion knowledge, Excellent time management, Ability to multitask, Ability to build customer relationships, Dependable team player, Support store operations, Key holder responsibilities, Ability to stand and walk, Ability to bend/kneel/crouch/stoop, Lift & carry objects up to 30lbs, Flexible Availability
What You'll Do.
Manage inventory operations
Conduct post-event inventory reconciliation
Assist with loss prevention
Monitor sales floor activity
Deliver exceptional customer service
Answer customer questions
Create welcoming shopping environment
Provide product recommendations
Ensure positive checkout experience
Promote company initiatives
Promote brand initiatives
Maintain expert knowledge of products
Maintain knowledge of collections
Maintain knowledge of brand partnerships
Support daily store operations
Perform opening procedures
Perform closing procedures
Maintain visual merchandising standards
Assist in training team members
Ensure operational excellence during manager absences
How You'll Work.
Team & Collaboration
Training team members; Supporting store operations
Communication Scope
Customer communication
Full Job Description
## Description Company And Culture Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce. ## What You'll Do Manage inventory operations, including receiving, organizing, and accurately counting merchandise. Conduct post-event inventory reconciliation and count-outs to maintain accurate stock records. Assist with loss prevention efforts by monitoring sales floor activity and helping mitigate theft. Deliver exceptional customer service by greeting customers, answering questions, and creating a welcoming shopping environment. Provide personalized product recommendations based on customer needs and preferences. Process transactions efficiently through several different POS systems while ensuring a positive checkout experience. Promote company and brand initiatives to drive customer engagement and sales. Maintain expert knowledge of products, collections, and brand partnerships within a fast-paced, evolving retail environment. Support daily store operations, including opening and closing procedures, and maintain visual merchandising standards. Assist in training team members and ensuring operational excellence during manager absences. ## Who You Are Proficient in POS systems (Shopify) and payment processing (Square). Experience with inventory management, stock replenishment, and audits. Strong customer service, communication, and interpersonal skills. Knowledge of sales techniques, upselling, and product promotion. Ex
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