On
StoreAdvisor
Neural analysis suggests this role is
optimal for Entry candidates.
“Store Advisor at On. Skills: customer experience, sales, brand representation. driving a premium, individualized fan experience in-store. mastering the fundamentals of Cloud CX philosophy to deliver 'wow' moments”
What You'll Achieve.
drive brand loyalty; ignite the human spirit through movement; create meaningful moments for our fans; ensure a premium shopping experience; ensure inventory is efficiently managed; boost fan interactions and store presence
Industry & Context.
resolve issues positively
Ability to work weekends, evenings and holidays as needed
What They're Looking For.
Must Have
1+ years of relevant experience in retail or in a customer service-related field, understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions, organizational skills and attention to detail, Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences, Ability to work weekends, evenings and holidays as needed
What You'll Do.
individualized fan experience in-store
mastering the fundamentals of Cloud CX philosophy to deliver 'wow' moments
customer-centric operation
supporting the retail function by demonstrating a high-level of performance through service with authenticity
responding to fan inquiries and resolving issues positively
assisting with unpacking
and organizing deliveries
and safe work environment
supporting daily operational tasks such as restocking shelves
and managing product flow
contributing ideas for in-store events
How You'll Work.
Team & Collaboration
Foster a collaborative and positive team environment.
Communication Scope
Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
Full Job Description
In Short As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation. Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement. Your Mission Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards Support daily operational tasks such as restocking shelves, updating displays, and managing product flow Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence The Team Spirit: Foster a collaborative and positive team environment. The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service. The Explorer Spirit: Embrace new ideas and initiatives to drive store success. The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions. Your Story You have 1+ years of relevant experience in retail or in a customer service-related field You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions You possess organizational skills and attention to detail Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan e
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