M-KOPA
Retail
StockController
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Stock Controller at M-KOPA. Skills: Inventory management, Customer service, Stock integrity. Conduct daily stock counts. Scan all available IMEIs”
Industry & Context.
Punctual, Available before 8:00 AM
What They're Looking For.
Must Have
Entry-level position, Basic computer literacy
What You'll Do.
Conduct daily stock counts
Scan all available IMEIs
Share results with audit team
Allocate stock to DSRs
Retrieve devices from field
Ensure inventory is securely stored
Receive incoming stock
Verify incoming stock accuracy
Facilitate timely return of stock
Maintain adherence to stock policies
Support customers through upgrade process
Respond to customer inquiries
Resolve customer inquiries
Log all issues in system
Escalate unresolved issues
Follow customer service protocols
Maintain clean shop environment
Label all storage areas
Maintain shop signage
How You'll Work.
Team & Collaboration
Cross-functional coordination; Work with audit team; Work with DSRs; Work with customers
Full Job Description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A STOCK CONTROLLER TO JOIN OUR RETAIL GROUP, AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] The Stock Controller is responsible for ensuring accurate inventory management, supporting smooth shop and depot operations, and delivering excellent service to Direct Sales Representatives (DSRs) and customers. The role ensures stock integrity, operational efficiency, and adherence to M-KOPA stock management standards. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHAT YOU WILL DO: 1. Inventory Management - Conduct daily stock counts by scanning all available IMEIs and sharing results with the audit team for reconciliation. - Allocate stock to DSRs on a daily basis and follow up to retrieve devices that remain in the field beyond expected timelines. - Ensure all inventory is securely stored in designated lockers or storage areas. - Receive incoming stock from the main warehouse within set timelines and verify accuracy. - Facilitate timely return of stock to the warehouse when required. - Maintain strict adherence to all stock management policies and procedures. 2. Customer Service - Support customers through the device upgrade process during shop visits. - Respond to and resolve customer inquiries professionally, ensuring all issues are logged in the system. - Escalate unresolved issues to the appropriate teams promptly. - Follow all established customer service and communication protocols. - Ensure punctuality and be available at the shop/depot before 8:00 AM on all working days. 3. Outlet / Shop Management - Maintain a clean, organized, and clutter-free shop environment at all time
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