Company
Hospitality
StatusBoardOperator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Status Board Operator. Skills: Guest request management, Room assignment, Operational oversight. Receive, log and handle guest calls. Prepare daily room assignments for GRAs”
Industry & Context.
Work any day/shift, Work as a team, Meet attendance guidelines, Adhere to policies, Wear issued uniform, Professional image compliance, Sit for four hours, Work independently, Lift up to 10 pounds, Concentrate for long periods, Remember specific details, Respond calmly in crisis, Respond calmly in stress, Respond calmly to conflicts
What They're Looking For.
Must Have
Minimum one-year customer service experience, Ability to ensure an efficient, organized tracking system, Knowledge of Housekeeping Operations, Knowledge of computers and typing skills, Minimum 1 year experience with Microsoft Excel, Word and Outlook, Must be able to converse, understand, read, and write in English, Must be able to calmly handle all situations, Must be motivated, reliable, flexible, and able to multi-task, Must demonstrate a sense of urgency, Must be willing to work any day of the week and any shift, Must be able to get along well with co-workers and work as a team, Must be able to meet the attendance guidelines, Must be dressed in issued uniform, Must present a contemporary professional image, Must be able to sit for at least four hours, Must be able to work independently, Must be able to lift up to 10 pounds, Must be able to concentrate for long periods, Must be able to remember specific details, Must be able to respond calmly in crisis and stressful situations, Must be able to respond calmly when handling guest conflicts, Must be able to operate a computer, photocopy machine, fax machine, 10 key adding machine
Nice to Have
Bilingual skills in the Spanish language helpful, Good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines
What You'll Do.
log and handle guest calls
Prepare daily room assignments for GRAs
departures & VIP reports
Liaise with Rooms Controller on special requests
Forward special requests to Supervisors
Check computer system for check-out rooms
Ensure stream of Vacant-Inspected rooms
Spot check uniform standards
Check occupancy levels
Inform management of shortages and overages
Log all lost property
sickness and absenteeism
Inform Coordinator and management of staff issues
Check staff follow key
radio and pager procedures
Ensure records are correct and up to date
Liaise with Maintenance and Rooms Controller
Inform Supervisors of scheduled work and progress
Handle maintenance calls
Log and enter maintenance calls in Hotsos
Update management on daily operation
Track laundry/dry cleaning
Track rollaway rentals
Handle all requests and complaints
Take immediate action on requests/complaints
Follow up on requests/complaints
Assist Housekeeping Management in administrative work
Ask for help when needed
Deliver results effectively and efficiently
Accept additional tasks and assignments
How You'll Work.
Team & Collaboration
Liaise with Rooms Controller; Liaise with Maintenance
Communication Scope
Professional clear concise fashion
Full Job Description
Reporting to the Executive Housekeeper, the Status Board Operator is primarily responsible for the receipt, logging and handling of guest requests for housekeeping service and the daily preparation of room assignments for Guest Room Attendants. **Essential Job Functions:** * Responsible to receive, log and handle guest and other telephone calls received to housekeeping. * Responsible for the daily preparation of the daily room assignments for GRAs and distributes keys/radio/pagers as appropriate. * Responsible for checking daily arrivals, departures & VIP reports. Liaise with the Rooms Controller on special requests and forward to Supervisors as appropriate. * Responsible for constantly checking the computer system throughout shift for an update of check-out rooms. Ensuring that there is a stream of “Vacant-Inspected” rooms being returned to the Front Desk, and their requests are being met. * Spot check uniform standards and appearance of all Housekeeping staff reporting to duty. * Responsible for checking occupancy levels on a daily basis to ensure full coverage and inform Housekeeping Management of any shortages and overages. * Responsible for logging all lost property as per Lost & Found procedures. * Responsible to log all staff tardiness, sickness and absenteeism and inform Housekeeping Coordinator and management. * Responsible to check that all staff accurately follow key, radio and pager procedures, and all records are correct and up to date. * Liaise with Maintenance and Rooms Controller regarding maintenance rooms, informing Housekeeping Supervisors of scheduled work and progress. * Responsible for maintenance calls from all departments and guests, ensuring they are logged and entered in Hotsos system. * Responsible to continually update Housekeeping management on daily operation. * Responsible for tracking all laundry/dry cleaning and rollaway rentals. * Responsible for handling all requests and complaints (internal and external guests) with immediate acti
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