StationManager

**Europcar Mobility Group** At **Europcar Mobility Group** , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. **Job description** **Join Our Team as a Station Manager – Lead, Manage, and Drive Success!** Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced **Station Manager** to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. **Key Responsibilities:** **1\. Operational Management:** * Oversee day-to-day operations, ensuring all processes run smoothly and efficiently. * Manage the availability, maintenance, and condition of the vehicle fleet. * Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency. **2\. Customer Service:** * Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints. * Train and support staff in delivering excellent customer service at every interaction. **3\. Staff Management:** * Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives. * Schedule staff shifts and manage workloads to ensure operational efficiency and coverage. **4\. Sales and Financial Management:** * Monitor and achieve sales targets, including upselling additional services. * Manage the station’s budget, control operational costs, and ensure profitability. **5\. Fleet Management:** * Oversee fleet o