Allegiant
Customer Service / Ramp Agents
StationManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Station Manager at Allegiant. Skills: Station operations, Compliance management, Team leadership. Establish and maintain safety compliance. Address safety issues and provide corrective action”
What You'll Achieve.
Meet company goals; Achieve performance objectives; Meet established station goals
Industry & Context.
Implement solutions; Achieve performance objectives; Analyze performance; Implement corrective action; Troubleshoot issues
Work various shifts/days, Work in a 24-hour situation, Regular attendance, Exposure to heights, Exposure to small spaces, Exposure to extreme noise, Exposure to temperature fluctuations, Exposure to wind fluctuations, Exposure to light fluctuations, Work in a confined area, Crawl in and out of small spaces, Wear personal protective gear, Some travel may be required, Report during emergencies
What They're Looking For.
Must Have
Authorized to work in the US, Pass a Criminal Background Check, At least 18 years of age, Possess a valid driver’s license
Nice to Have
Bachelor's Degree in Business Education or relevant field, Prior experience with airline computer system
What You'll Do.
Establish and maintain safety compliance
Address safety issues and provide corrective action
Ensure compliance with Federal directives
Ensure quality assurance through security audits
Manage and control station expenses
Maintain an effective cost control program
Analyze variances to budget
Implement corrective action for variances
Establish airport and local community relations
Act as liaison with airport officials
Act as liaison with FAA
Act as liaison with TSA
Act as liaison with police departments
Act as liaison with fire departments
Coordinate airline vendor functions
Act as liaison for local contracts
Manage vendor performance
Implement measures to review services
Ensure compliance to station manuals
Monitor station manuals for revisions
Ensure compliance of customer service procedures
Ensure compliance of baggage handling procedures
Ensure compliance of departure procedures
Analyze performance for quality control
Implement measures for quality control
Establish cost efficient work schedules
Participate in interview process
Participate in hiring process
Participate in staffing process
Develop succession plan for supervisors
Develop growth plan for supervisors
Develop succession plan for employees
Develop growth plan for employees
Coordinate training for employees
Provide training for employees
Ensure training requirements are met
Provide feedback to employees
Research customer complaints
Respond to customer complaints
Coordinate with Customer Relations
Establish employee recognition programs
Perform functions of a Cross-Utilized Station Agent
motorized machinery/equipment
Provide ongoing feedback to employees
Encourage career advancement
Conduct investigations associated with aircraft damage
Conduct investigations associated with security events
Conduct investigations associated with employee injuries
Present investigation findings
Motivate team to achieve results
Ensure direct reports understand Customer Commitment
Ensure direct reports apply customer service standards
Model Allegiant’s customer service standards
Provide leadership direction
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Internal and external departments; Customers; Service providers; Vendors; Regulatory agencies; Airport personnel; Interdepartmental audience
Communication Scope
Effective communication; Verbal communication; Written communication; Communicate airline business; Excellent communication skills
Process & Methodology
Planning, Organizational skills, Establish goals, Establish objectives, Manage multiple projects, Manage multiple tasks, Meet deadlines
Full Job Description
## Description Summary This position is responsible for compliance of all aspects of Allegiant and regulatory agency policies within the day-to-day operation of the station. Visa Sponsorship Available No Minimum Requirements Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Education Details: Bachelor's Degree in Business Education or relevant field preferred. Certification: Yes Certification Details: Ground Security Coordinator (GSC), Complaint Resolution Officer (CRO), and Stations Trainer within one (1) year of date of hire. Years of Experience: Minimum two (2) years of experience in the airline industry; one (1) year of supervisory experience. Must be at least 18 years of age and possess a valid driver’s license. Preferred Requirements •Must be able to effectively communicate all airline business to internal and external departments and customers. •Effective communication skills, both verbal and written. •Ability to interact with Allegiant employees, customers, service providers, vendors, regulatory agencies and airport personnel. •Well-developed planning and organizational skills are required. •Must be able to establish goals and objectives. •Analyze performance against critical measures and implement solutions to achieve performance objectives. •Must be able to successfully manage multiple projects/tasks and meet deadlines. •Must be committed to the importance of serving the customer and have excellent customer service focus. •Able to attend required training. •Must have basic computer skills, (Microsoft Word, Excel, Outlook, PowerPoint). Prior experience with airline computer system preferred. •Ability to supervise Customer Service/Ground Operations/Aircraft Cabin Cleaning/Commissary Security/Aircraft Security Agents (based upon location). Job Duties •Establish and maintain safety c
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