Notion
Marketing
StartupProgram&ExperienceLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Startup Program & Experience Lead at Notion. Skills: program management, customer experience, operational execution. Owns startup customer journey during onboarding and trial. Helps startups adopt Notion and realize value”
What You'll Achieve.
Improve startup activation, engagement, conversion and retention; Realize value quickly; Improve conversion and ARR over time
Industry & Context.
identify patterns; friction points; improvement opportunities
What They're Looking For.
Must Have
program management, customer experience, customer success, growth, operations, startup-focused roles, organizational and project management skills, Ability to manage multiple initiatives and priorities in fast-moving environments, customer empathy, operational mindset, Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams, Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities, written and verbal communication skills, curious and willing to adopt AI tools
Nice to Have
Experience working with startups or startup ecosystems, Experience with onboarding, lifecycle or customer engagement programs, Familiarity with product-led growth environments, Experience building scalable operational processes or customer programs, Passion for AI, productivity tools and the future of work
What You'll Do.
Owns startup customer journey during onboarding and trial
Helps startups adopt Notion and realize value
Improves startup activation
Builds and manages scalable onboarding programs
Creates startup-focused educational experiences
Identifies friction points in customer journey
Supports execution of startup initiatives and campaigns
Tracks and analyzes program performance metrics
Helps build operational frameworks and automated scorecard
How You'll Work.
Team & Collaboration
Partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams
Communication Scope
written and verbal communication skills
Process & Methodology
organizational and project management skills, Ability to manage multiple initiatives and priorities
Full Job Description
WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute. ABOUT US: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. ABOUT THE ROLE: The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey. Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement and operational execution to improve startup activation, engagement, conversion and retention across the region. This person partners cross-functionally with Marketing, Product, Customer Success and Partnerships teams to create scalable startup programs, onb
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