TheKey
StaffingSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Staffing Supervisor at TheKey. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Supervisory experience, health care, elder care, social work or related industry experience. Manage a team of Caregiver Managers in a designation location(s), poviding supervision including coaching, counseling, and, ensuring that the Caregiver Managers and the caregivers are fully prepared for assigned duties.. R”
What You'll Achieve.
Meet caregiver retention guidelines; ensure that the Caregiver Managers and the caregivers are fully prepared for assigned duties; Ensure compliance with any applicable Labor or Home Care Regulations; enhance the quality of care provided
Industry & Context.
Provide direct support for escalated problem resolution; offer suggestions to improve the overall effectiveness of Caregivers
Ability to travel approximately up to 20% of the time, Ability to lift and carry up to 15-20 pounds, Ability to sit, stand, and walk for prolonged periods of time throughout the workday, Ability to use standard office equipment, On-call and after-hours support as needed, timely and accurate positive fingerprint identification of California based applicants, compliance with all applicable state and local laws
What They're Looking For.
Must Have
Bachelor’s degree in a related field or the equivalent experience, 3 years’ Supervisory experience, 5 years’ experience in health care, elder care, social work or related industry, Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload, Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel, Computer proficiency and ability to document timely and accurate notes in the system
Nice to Have
Polished communication and presentation skills and ability to develop excellent relationships with field staff
What You'll Do.
Manage a team of Caregiver Managers in a designation location(s)
poviding supervision including coaching
ensuring that the Caregiver Managers and the caregivers are fully prepared for assigned duties.
hire new caregiver managers in their respective location(s)
Ensure that Caregiver Managers are assigning the best caregiver for each job based upon relevant factors.
Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions
Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules
personnel and care notes
meeting payroll and billing deadlines
Ensure compliance with any applicable Labor or Home Care Regulations.
Coordinating with our HR Team to ensure that proper protocols are in place for employee recognition
employee discipline and warnings
incident investigation and resolution
injury and worker’s compensation management
use of paid sick time
Ensure that performance evaluations for Caregivers are completed
and implement development plans to enhance caregiver skills and performance.
Ensure that caregivers are matched appropriately with clients based on the needs of the client
the caregivers' skills
Providing excellent customer service and responsiveness to local teams in their efforts to follow state and federal laws in their work with serving as mentor and coach to local team members for caregiver employee relations issues
Conduct regular assessments of care services to ensure caregiver compliance with established organizational standards and state regulations.
Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
Provide direct support for escalated problem resolution
Support and facilitate ongoing training for caregivers to enhance their skills
Ensure that caregiver managers are keeping caregivers are up to date in their licensing and compliance
Review caregiver manager payroll
including timekeeping
time off requests and approve daily/weekly for payroll processing.
Document incoming concerns from clients and report to management as identify trends and offer suggestions to improve the overall effectiveness of Caregivers
Understand client and caregiver schedules including educating on the importance of accuracy in schedules
meeting payroll and billing deadlines
Meet caregiver retention guidelines
and develop and implement retention improvement plans.
On-call and after-hours support as needed
Additional duties as assigned
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordinating with our HR Team; Providing excellent customer service and responsiveness to local teams; serving as mentor and coach to local team members
Communication Scope
Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel; Polished communication and presentation skills
Full Job Description
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. **Essential Duties and Responsibilities:** * Manage a team of Caregiver Managers in a designation location(s), poviding supervision including coaching, counseling, and, ensuring that the Caregiver Managers and the caregivers are fully prepared for assigned duties. * Recruit, interview, screen and, hire new caregiver managers in their respective location(s) * Ensure that Caregiver Managers are assigning the best caregiver for each job based upon relevant factors. * Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions * Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines * Ensure compliance with any applicable Labor or Home Care Regulations. * Coordinating with our HR Team to ensure that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR issues. * Ensure that performance evaluations for Caregivers are completed, offer feedback, and implement development plans to enhance caregiver skills and performance. * Ensure that caregivers are matched appropriately with clients based on the needs of the
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