Traba
Field Operator
StaffingProgramManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Staffing Program Manager at Traba. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage, coach, and develop a team of Customer On-Sites. Own the operational health of your accounts, including service levels, fill rates, attendance, and worker performance”
What You'll Achieve.
operational health; service delivery; growth of every account; build a high-performing team; service levels; fill rates; attendance; worker performance; retention; wallet expansion; scale with account growth; portfolio performance; wallet expansion opportunities
Industry & Context.
spot patterns; raise the bar
spend significant time in the field, travel across your markets
What They're Looking For.
Must Have
4+ years of experience in operations, staffing, account management, or field leadership, 1–2 years managing people, Track record of leading distributed or field-based teams in high-volume environments (staffing, logistics, retail ops, hospitality, gig marketplaces), customer-facing communication skills, with experience owning supervisor to site-leader relationships, Operationally rigorous and data-driven, comfortable in spreadsheets and building playbooks, recruiting and coaching instincts, Willing and excited to spend significant time in the field and travel across your markets, Bias toward action and comfort operating in a fast-paced, ambiguous environment
Nice to Have
Bilingual (English & Spanish) strongly preferred
What You'll Do.
and develop a team of Customer On-Sites
Own the operational health of your accounts
including service levels
and worker performance
Serve as the senior Traba relationship owner
and drive retention and wallet expansion
Spend meaningful time in the field
supporting your team during peaks and ramps
and stepping in to run the floor when needed
Build and reinforce consistent on-site playbooks across worker onboarding
Partner with internal stakeholders to align on account strategy
surface product and process gaps
and unblock the field
and ramping new Customer On-Sites to scale with account growth
Track portfolio performance
and drive structured action plans with your team
Identify and execute wallet expansion opportunities across your accounts
How You'll Work.
Team & Collaboration
connective tissue between the field and Traba HQ; Partner with internal stakeholders to align on account strategy, surface product and process gaps, and unblock the field
Communication Scope
customer-facing communication skills; owning supervisor to site-leader relationships
Full Job Description
As a Staffing Program Manager, you will lead a team of Customer On-Sites across a portfolio of strategic customer accounts. You are the connective tissue between the field and Traba HQ, accountable for the operational health, service delivery, and growth of every account in your book of business. This role is equal parts strategic and hands-on. You'll set the standard for how Traba shows up on-site, coach your team to deliver, and step in directly when accounts need escalation or extra coverage. The best candidates love being in the weeds while still stepping back to spot patterns, raise the bar, and build a high-performing team. Responsibilities - Team Leadership: Manage, coach, and develop a team of Customer On-Sites. Set clear expectations and build a culture of accountability and continuous improvement. - Account Portfolio Ownership: Own the operational health of your accounts, including service levels, fill rates, attendance, and worker performance. - Customer Relationship Management: Serve as the senior Traba relationship owner. Run business reviews, lead escalations, and drive retention and wallet expansion. - Field Presence: Spend meaningful time in the field, visiting sites, supporting your team during peaks and ramps, and stepping in to run the floor when needed. - Operational Rigor: Build and reinforce consistent on-site playbooks across worker onboarding, PPE, attendance, incident response, and shift coverage. - Cross-Functional Partnership: Partner with internal stakeholders to align on account strategy, surface product and process gaps, and unblock the field. - Hiring & Ramp: Own hiring, onboarding, and ramping new Customer On-Sites to scale with account growth. - Performance & Reporting: Track portfolio performance, flag risks early, and drive structured action plans with your team. - Growth & Expansion: Identify and execute wallet expansion opportunities across your accounts. Requirements - 4+ years of experience in operations, staffing, account mana
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