ServiceNow
Technology
StaffTechnicalSupportEngineerWhiteGlove
“Staff Technical Support Engineer - White Glove at ServiceNow. Skills: Executive support, Microsoft 365, Device management, Video conferencing. Provide hands-on technical support. Configure executive hardware”
What You'll Achieve.
Ensure zero-friction daily operations; Ensure zero-disruption methodology
Industry & Context.
Troubleshoot executive hardware; Troubleshoot video conferencing issues; Address potential disruptions
Travel approximately 20%
What They're Looking For.
Must Have
5+ years end-user computing support, 2+ years supporting senior executives, Proficiency in macOS, Proficiency in Windows 10/11, Proficiency in iOS, Proficiency in Android, Expertise in Microsoft 365, Expertise in Exchange Online, Expertise in SharePoint, Expertise in OneDrive, Expertise in Teams, Expertise in Intune/MDM, Working knowledge of networking fundamentals, Experience with enterprise AV, Experience with video conferencing platforms, Exceptional written communication skills, Exceptional verbal communication skills, High emotional intelligence, Discretion, Executive presence, Ability to work 5 days per week on-site, Ability to travel approximately 20%
Nice to Have
Zoom experience a plus, Cisco Webex experience a plus, Teams Rooms experience a plus
What You'll Do.
Provide hands-on technical support
Configure executive hardware
Maintain executive hardware
Troubleshoot executive hardware
Manage executive device lifecycle
Support home-office technology
Support travel technology setups
Administer Microsoft 365
Support Microsoft 365
Administer collaboration platforms
Support collaboration platforms
Configure executive meeting room AV
Maintain executive meeting room AV
Provide on-site support
Provide remote support
Deliver rapid support
Deliver professional support
Troubleshoot video conferencing issues
Anticipate executive needs
Proactively address disruptions
Perform technology health checks
Maintain prioritized queue
Resolve executive requests
Coordinate with IT teams
Ensure seamless escalation
Ensure seamless resolution
Ensure device security adherence
Ensure account security adherence
Execute endpoint protection
Execute MDM enrollment
Execute security patch management
Handle sensitive information
Maintain asset records
Evaluate support model improvements
Recommend support model improvements
How You'll Work.
Team & Collaboration
Coordinate with IT teams globally
Communication Scope
Translate technical issues; Clear communication; Non-technical language
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