Moveworks
AI
StaffTechnicalSupportEngineer
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“Staff Technical Support Engineer at Moveworks. Skills: AI Assistant Platform, Technical Support, API Integrations, Workflow Debugging. Provide technical support. Troubleshoot AI responses”
What You'll Achieve.
Drive automation; Drive search; Drive workflow execution; Deliver meaningful business impact; Turn conversations into completed work; Extend agentic AI to every employee
Industry & Context.
Solving complex technical problems; Troubleshooting and problem-solving skills; Ability to analyze logs and monitoring tools; Ability to debug issues across workflows, APIs, and system interactions
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Computer Science, or a related field, 8-12 years of experience in customer-facing technical support or similar roles, Experience working with ServiceNow platform and enterprise integrations, understanding of REST APIs and debugging integration issues, Experience working with automated, bi-directional integrations between systems, Understanding of system design concepts to distinguish between configuration issues and product limitations, troubleshooting and problem-solving skills, Ability to analyze logs and monitoring tools, written communication skills and ability to simplify complex technical concepts, Ability to debug issues across workflows, APIs, and system interactions, Experience reproducing, documenting, and communicating bugs effectively
Nice to Have
Familiarity with AI/ML systems, especially RAG-based search or conversational AI, Understanding of agent-based or workflow automation systems, Familiarity with configuration file formats such as XML, JSON, and YAML, Experience with logging and observability tools such as Kibana and Grafana, Basic coding skills, preferably Python, Knowledge of distributed version control systems (Git is a plus), Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory)
What You'll Do.
Provide technical support
Troubleshoot AI responses
Troubleshoot agentic workflows
Troubleshoot API integrations
Communicate with customers
Simplify AI behaviors
Triage support tickets
Analyze integration issues
Perform configuration changes
Identify recurring issues
Contribute to knowledge bases
How You'll Work.
Team & Collaboration
Escalate to Customer Success Engineering; Escalate to Product; Escalate to Engineering
Communication Scope
Communicate clearly with customers; Simplify complex AI/system behaviors; Written communication skills; Ability to simplify complex technical concepts; Communicate bugs effectively
Full Job Description
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.= Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global mar
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