Illumio
Sales
StaffTechnicalAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Technical Account Manager at Illumio. Skills: Zero Trust, cybersecurity, account management. Establish long-term relationships. Develop understanding of client's strategic goals”
What You'll Achieve.
Ensure customer achieves their Zero Trust goals; Ensure satisfaction and return on investment; Identify and address all business and technical issues; Expand Illumio’s platform adoption; Drive standardization within accounts; Influence change; Report key account metrics and insights; Contribute to overall TAM program development; Achieve mission and operational outcomes; Illustrate program health and progress; Illustrate adoption; Illustrate outcomes; Illustrate risk reduction; Illustrate operational readiness
Industry & Context.
problem-solving skills
Travel ~30% for customer visits, Must be able to obtain and maintain a U. S. security clearance
What They're Looking For.
Must Have
5–10 years of experience supporting SaaS enterprise software
Nice to Have
Experience supporting U. S. Military / DoD, U. S. Air Force experience strongly preferred, Familiarity with common public sector security/compliance frameworks and constraints (e.g. , RMF/ATO motions, STIG-informed hardening expectations, enclave/network segmentation requirements), Prior work with defense integrators / primes and multi-stakeholder programs (customer + integrator + vendor), Bachelor’s degree in engineering or science, Knowledge of networking concepts such as routers, switches, load balancers, and security solutions from a variety of vendors, Experience integrating heterogeneous security environments, Familiarity with SIEM/SOAR patterns in enterprise customer environments, organizational skills with the ability to handle multiple clients and complex stakeholder environments, Must be able to obtain and maintain a U. S. security clearance
What You'll Do.
Establish long-term relationships
Develop understanding of client's strategic goals
Provide project leadership
Provide architectural guidance
Lead and drive challenging requests
Coordinate across customer stakeholders
Coordinate across internal Illumio teams
Provide product feedback
Understand customer's business challenges
Function as advisory resource
Drive adoption of Illumio solutions
Perform health checks
Provide best-practice recommendations
Be a customer advocate
Ensure escalations are resolved
Help customers avoid issues
Mitigate issues with proactive guidance
How You'll Work.
Team & Collaboration
Coordinate across customer stakeholders; Coordinate across internal Illumio teams; Work independently and in a team setting
Communication Scope
Superb communication; presentation skills; interpersonal skills; communicate effectively; build relationships
Process & Methodology
Project leadership, Coordination
Full Job Description
ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. OUR TEAM'S VISION: Illumio Technical Account Managers (TAMs) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust implementations. Backed by the resources of the entire Illumio organization and armed with standard methodologies, TAMs are responsible for building and maintaining post-sales relationships with Illumio’s most strategic customers. In this version of the role, the TAM is dedicated to U.S. Military accounts, with primary emphasis on the U.S. Air Force (preferred). The TAM develops a trusted advisor relationship with key partners including customer executives, CIO/CTO, mission owners, security leadership, and IT directors to ensure the customer achieves their Zero Trust goals with Illumio’s solutions. TAMs recommend solutions, visualize opportunities, mitigate issues, and provide technical guidance to a defined account or set of accounts. TAMs consult closely with customers to ensure satisfaction and return on investment with Illumio’s solutions. They are the customer’s primary liaison with Illumio and are accountable for identifying and directly addressing all business and technical issues impacting productive use of Illumio’s solutions. TAMs actively expand Illumio’s platform adoption and standardization within accounts, driving relationships at every level, internally and externally, to advocate
Applying for this Staff Technical Account Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Illumio?
Real rants from real employees. Read before you apply.