1Password
GTM
StaffTechnicalAccountManager
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“Staff Technical Account Manager at 1Password. Skills: Technical Account Management, Identity and Access Management, Customer Lifecycle Management, Mentoring. Own technical side of post-sale customer lifecycle. Guide implementations”
What You'll Achieve.
Ensure customers realize long-term value; Guide organizations from implementation through adoption, expansion, and renewal; Ensure customers experience a seamless journey post-sale; Drive tangible outcomes for our customers; Help shape the future of access management; Maximize customer value; Minimize contraction/churn; Identify opportunities to expand product use; Ensure customers are set up for long-term success
Industry & Context.
Occasional travel may be required, Background check required
What They're Looking For.
Must Have
6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment, Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements, Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement, Advanced understanding of modern security frameworks and identity protocols (e. g. , SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR, Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments, Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain, Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes, ability to develop new/improved team practices, processes, models, and metrics based on research and best practices
Nice to Have
Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a plus, familiarity with AI technologies and the ability to advise customers on evolving product roadmaps
What You'll Do.
Own technical side of post-sale customer lifecycle
Guide implementations
Act as trusted technical advisor
Take on strategic and complex accounts
Influence customer engagement
Drive product outcomes
Lead technical onboarding
Drive customer adoption
Lead technical implementation
Act as technical advisor
Partner with Customer Success Managers
Contribute to strategic customer health reviews
Assist leadership in team lead capacity
Represent customer voice internally
Create and maintain resources
Mentor other team members
Contribute to enablement
Shape scalable processes
Act as escalation point
How You'll Work.
Team & Collaboration
Partner closely with Onboarding and Implementation; Partner closely with Customer Success Managers; Partner closely with Product; Partner closely with Support; Partner closely with Enablement; Collaborate cross-functionally; Partner with Product, Marketing, and Support
Communication Scope
communication; storytelling; demo skills; translate complex technical concepts into clear business value
Full Job Description
1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale. We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password. As a Staff Technical Account Manager, you’ll own the technical side of the post-sale
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