StaffSoftwareEngineer,SearchInfrastructure

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. * Build and maintain scalable search infrastructure services and microservices that power search experiences across machine learning and platform teams. * Design and operate high-throughput data pipelines that consume and produce to messaging queues (e.g. Kafka), integrating with chunking, embedding, and fine-grained access control services across the platform. * Build and manage thousands of OpenSearch indices across large-scale clusters, owning the full index lifecycle including creation, schema design, optimization, archival, and deletion. * Improve the performance, scalability, and observability of search infrastructure, including query latency, indexing throughput, cluster health, and relevance pipelines. * Deliver deadline-sensitive work regularly that is interdependent with other engineering teams, including those owning embedding, chunking, and access control services. * Own search infrastructure features from intake and design through rollout and ongoing operations, and regularly influence the search infrastructure roadmap. * Drive reliability and operability improvements across the search platform, including index lifecycle management policies, capacity planning, and cluster scaling strategies. * This is a highly collaborative, in-person role working cross-functionally with Core, ML, and Platform engineering teams to deliver robust, production-grade search capabilities. *