Twilio
Technology
Staff,SoftwareEngineer(L4)-Email
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff, Software Engineer (L4) - Email at Twilio. Skills: Distributed systems, Service ownership, Operational reliability. Build and operate team's services. Collaborate with team members”
Industry & Context.
Root cause analysis
Occasional travel
What They're Looking For.
Must Have
8+ years building distributed systems, Experience with Golang, Java, or similar, Demonstrated service ownership, Operational excellence mindset, Excellent communication skills, Articulate and present vision, Led technical decisions, Led reliability initiatives, Degree in Computer Science or equivalent experience
Nice to Have
Experience with Containers/Kubernetes, Experience with Kafka data pipelining, Experience with MySQL or AWS Aurora, Experience in AWS, GCP, or Azure
What You'll Do.
Build and operate team's services
Collaborate with team members
Tackle complex problems
Mentor junior members
Influence junior members
Communicate effectively to executives
Communicate effectively to peers
Communicate effectively within team
Balance feature development
Create distributed systems
Deploy distributed systems
Manage distributed systems
Redesign backend services
Strengthen service security
Deliver customer journey solutions
Develop new product offerings
How You'll Work.
Team & Collaboration
Wider organization collaboration; Technical stakeholders; Non-technical stakeholders
Communication Scope
Written communication; Spoken communication; Executive presentations
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Staff, Software Engineer (L4) - Email Platform Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems. Our systems processed 12 billion emails on Black Friday 2025 and we continue to scale! You will be a key contributor in one or more of these areas - Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide ac
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