ServiceNow
AI
StaffSoftwareEngineer
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“Staff Software Engineer at ServiceNow. Skills: backend distributed systems, AI, cloud infrastructure, Java, Python, Golang, C++, Docker. Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams. Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A testing, and traffic capture and replay”
What You'll Achieve.
freeing people from busywork so they can focus on meaningful work; helping 85% of the Fortune 500® work smarter, faster, and better; put AI to work for people; empowers the entire workforce; enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks; transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt; automate everyday tasks and streamline business operations; create a single front door to work for all business systems; deliver the AI platform for every person and every workflow; deliver meaningful business impact; turn conversations into completed work; extend agentic AI to every employee across every corner of the business
Industry & Context.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; Experience solving for performance, optimization, scalability, latency, and monitoring
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 8+ years of experience designing, building, shipping, and maintaining backend distributed systems, Familiarity with Java/Python/Golang/C++, Experience with containers/Docker, Experience with cloud infrastructure like AWS/GCP/Azure, Experience solving for performance, optimization, scalability, latency, and monitoring, BS in computer science or a related field
Nice to Have
Desire to work at a startup pace with a high degree of ownership, motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly, High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
What You'll Do.
Build out core infrastructure services and microservices that impact our machine learning
Build out core infrastructure for various functionalities such as: distributed configuration management
and traffic capture and replay
Improve the performance
scalability and observability of the Moveworks cloud infrastructure
Deliver deadline sensitive work regularly that is interdependent with other engineering teams
Own features end-to-end
regularly influence the infrastructure roadmap
How You'll Work.
Team & Collaboration
interdependent with other engineering teams
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go
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