Builders at Gigs
telecom
StaffSoftwareEngineer
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“Staff Software Engineer at Builders at Gigs. Skills: Cross-cutting architectures, Operational excellence, AI integration, Mentoring, Technical strategy. Design and evolve cross-cutting architectures. Establish governance and review practices”
What You'll Achieve.
Ensure architectures remain coherent as the company grows; Improve incident response and production ownership; Drive adoption of AI in platform and engineering practices; Define senior IC growth path
Industry & Context.
Tackling deep technical and regulatory challenges; Spotting domain boundary problems before they become production incidents; Making decisions without complete information
Regular time in hubs, Occasional travel for team workshops, customer meetings, and company off-site
What They're Looking For.
Must Have
Experience developing, running, and maintaining distributed systems and event-driven architectures at scale, Operational instincts, Experience navigating and rationalizing polyglot environments, Experience with agentic AI development, Track record of driving technical outcomes across teams without direct authority
Nice to Have
Experience in telecom, payments, or multi-market API platforms, Familiarity with Ruby, Go, TypeScript, Python, Experience at companies during a similar scaling phase (50 → 200 engineers), Background in domain-driven design or platform/product boundary work
What You'll Do.
Design and evolve cross-cutting architectures
Establish governance and review practices
Raise the bar on operational excellence
Find places where AI changes the work and push those forward
Mentor senior engineers
Help define what the senior IC growth path looks like
Shape technical strategy
How You'll Work.
Team & Collaboration
Work across teams; Connecting the technical dots between them; Build patterns and processes that teams adopt
Full Job Description
About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. Things We Care About We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard. Speed. We move and we ship. We set bold deadlines and treat every week like it matters. Ownership. If you see something broken, fix it. We don't wait for permission. Customer Obsession. Our customers' product is our product. Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information. First principles. We don't ask how things have been done before. We ask why they were done that way at all. Our Challenges Our job is solid software engineering, not hype engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our sys
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