ServiceNow
Technology
StaffSoftwareEngineer,AgenticAIPlatform
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“Staff Software Engineer, Agentic AI Platform at ServiceNow. Skills: Agentic AI, Generative AI, Platform engineering, System scaling. Scale and optimize Generative AI product. Construct extensive product infrastructure”
Industry & Context.
Identify and resolve latency bottlenecks; Identify and resolve race conditions; Identify and resolve throughput limitations
What They're Looking For.
Must Have
7+ years professional development experience, Bachelor's degree or higher in computer science, Foundation in computer science and software engineering, Expertise in building scalable systems, Deep understanding of clean, modular, and scalable API design, Ability to champion best coding practices, High standards of code quality and craftsmanship, Passion for optimizing systems and improving performance, Well-versed in tracing, logging, and metrics frameworks, Systematic approach to identify and resolve bottlenecks, Ability to independently research new requirements, Develop innovative solutions, Thrive in fast-paced coding and execution, Embrace rapid iterations to deliver results, Effective communication skills to articulate rationales, Cross-functional awareness to collaborate seamlessly
Nice to Have
Experience with Kubernetes and container orchestration platforms a plus
What You'll Do.
Scale and optimize Generative AI product
Construct extensive product infrastructure
Customize and optimize generative AI models
Collect data and feedback
Adapt to diverse enterprise use cases
Deliver domain-specific conversational experiences
Design scalable API abstractions
Support popular chat clients
Develop other engineering system parts
Optimize dialog engine
Accommodate conversational features
Leverage private domain knowledge
Enable real-time multilingual translation
Minimize memory footprint
Streamline development process
Champion best practices for coding patterns
Champion best practices for API design
Champion best practices for scalability
Champion best practices for robustness
Champion best practices for optimization
Foster culture of excellence
Foster continuous improvements
Provide comprehensive insights
Provide visibility into performance
Implement robust logging framework
Implement robust tracing framework
Implement user-friendly debugging tools
Implement user-friendly triaging tools
Implement automated metrics
Collaborate with ML engineers
Collaborate with application engineers
Collaborate with product teams
Collaborate with customer support teams
Drive development of new features
Drive scalability initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Machine learning experts; Application engineers; Product teams; Customer support teams
Communication Scope
Articulate rationales; Design approaches
Full Job Description
Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a
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