DoorDash
Technology
StaffSecurityEngineer,CustomerSupportandIntegrity
Neural analysis suggests this role is
optimal for Lead candidates.
“Staff Security Engineer, Customer Support and Integrity at DoorDash. Skills: Security engineering, Cloud infrastructure, Risk management. Establish vision, strategy, success metrics. Lead technical direction”
Industry & Context.
Investigative abilities; Root cause analysis
What They're Looking For.
Must Have
8+ years security engineer experience, Proven track record designing security solutions at scale, Experience working with third party support organizations, Proficient in analyzing code, architecture, designs, Well versed with scripting languages, Experience with infrastructure as code tooling, Experience with IAM platforms, Hands-on experience with Google Workspace products, Expertise with cloud infrastructure in GCP and AWS, Experience solving complex systemic issues at scale, Exceptional analytical and investigative abilities, Experience with access management, Experience with abuse prevention, Experience with operational controls, Experience with incident management, Experience with platform risk programs, Experience building scalable governance frameworks, Experience building escalation models, Experience building operational control mechanisms, Experience leveraging AI, automation, or workflow tooling, Experience operating across global teams
Nice to Have
Golang experience is a plus
What You'll Do.
Lead technical direction
Work with teams to enact security strategies
Design security controls
Operationalize security controls
Promote secure solutions adoption
Promote secure best practices
Perform security testing
Identify security gaps
Develop remediation plans
Drive alignment across organizations
Build operating mechanisms
Improve risk management
Act as trusted partner
How You'll Work.
Team & Collaboration
Partner with Customer Support and Integrity; Work with Merchant Experience; Work with Enterprise Security; Work with Engineering; Work with Product; Work with GRC; Connect two teams
Communication Scope
Verbal communication; Written communication
Process & Methodology
Roadmap execution
Full Job Description
About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security is paramount to the success of our business, and DoorDash Security aspires to be the world’s best security team. We are committed to protecting our people, partners, customers, and technologies with robust safeguards and unwavering vigilance. About the Role Our team is looking for a Lead Security Engineer who will act as the main cybersecurity partner to the Customer Support and Integrity teams and related business areas. This role will establish the dedicated security team for the Customer Support and Integrity business at DoorDash. We are looking for a highly technical, hands-on security engineer who will build the vision, strategy, and drive the execution to secure DoorDash’s global support workforce, solutions, technologies and workflows. This is a US remote position reporting directly to the Chief of Staff, Global Security. You’re excited about this opportunity because you will… Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security and GRC. Lead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and tooling. Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams to enact security strategies for DoorDash’s support tooling and support agents. Design and Operationalize security controls, to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third party support populations Establish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Inte
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