Stripe
financial infrastructure
StaffProductManager,SupportExperience
“Staff Product Manager, Support Experience at Stripe. Skills: Product Management, AI agents, conversational AI. building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. develop rapid AI powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their”
What You'll Achieve.
increase the GDP of the internet; keeping millions of business running and unlocking growth across Stripe’s product suite; Make Stripe’s conversational AI agent as capable and effective as our best human agents
Industry & Context.
solve customer problems at scale; solve problems for businesses and consumers
What They're Looking For.
Must Have
12+ years of experience as a Product Manager, Deep user empathy and a high bar for user experience, Experience developing a multi-year vision, strategy and roadmap for large scale products, Experience leading cross-team initiatives from ideation to execution, Technical expertise: You’ve led technical products and/or have a background in computer science (or similar), written and verbal communication skills
Nice to Have
Relentlessly user-focused, comfortable in ambiguity, have technical skills, the desire to create something new
What You'll Do.
building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite
develop rapid AI powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their
build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard
and experiences mediated by 3rd party agents
Create the home for product teams to safely build out
understand and improve their conversational experiences
Build feedback loops from conversations through improvement recommendations to generating evals and prompts
Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces
user segments and products
Integrate human and AI conversations in the platform so that teams can understand and manage both
Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal
external and 3rd party use cases
Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer
Partner with the Conversation UX team to unlock novel capabilities for the AI agent
How You'll Work.
Team & Collaboration
Experience leading cross-team initiatives from ideation to execution; Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer; Partner with the Conversation UX team to unlock novel capabilities for the AI agent
Communication Scope
written and verbal communication skills
Process & Methodology
Experience developing a multi-year vision, strategy and roadmap for large scale products, Experience leading cross-team initiatives from ideation to execution
Applying for this Staff Product Manager, Support Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Stripe?
Real rants from real employees. Read before you apply.