Headway
Healthcare
StaffProductManager,Pricing
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Product Manager, Pricing at Headway. Skills: Product strategy, Roadmap development, Insurance platforms, Payment systems. Own strategy and roadmap for core insurance platforms. Drive down loss”
What You'll Achieve.
Accurately processing payments; Create differentiated customer experiences; Directly influencing company growth; Seamless provider experiences; Seamless patient experiences; No surprise charges; No payment delays; Improve accuracy; Proactive issue prevention; Measurably better outcomes
Industry & Context.
Root cause analysis; Anomaly detection; Predictive modeling
What They're Looking For.
Must Have
7+ years building high-volume transaction platforms, 7+ years managing complex financial billing systems, Map and improve complete customer journeys, Build systems and workflows to fix issues at scale, Build tools for internal teams, Experience with workflow automation, Experience with exception handling, Experience with operational scalability, Dive deep with engineering teams on integration challenges, Dive deep with engineering teams on data pipelines, Drive architectural decisions for platforms processing critical data, Lead initiatives requiring coordination across multiple teams, Balance technical complexity with business requirements, Balance technical complexity with operational needs, Extract insights from complex data, Identify patterns in business performance, Use metrics to drive product decisions
Nice to Have
Healthcare platform and processing experience, Fintech platform and processing experience, B2B marketplace platform and processing experience, Familiarity with AI/ML applications, Experience with predictive denial models, Experience with anomaly detection, Experience with intelligent triage
What You'll Do.
Own strategy and roadmap for core insurance platforms
Impact company revenue
Impact user satisfaction
Design workflows balancing automated processing
Design workflows with robust exception handling
Ensure high success rates
Minimize manual intervention
Drive technical decisions on platform architecture
Optimize success rates
Lead cross-team initiatives to reduce errors
Lead cross-team initiatives to improve accuracy
Reduce financial leakage
Identify trends with Operations
Detect anomalies with Operations
Build predictive models for proactive issue prevention
Identify and fix customer experience breakdowns
Trace pain points from backend systems
Drive resolution across teams
Deliver measurably better outcomes
Build internal tools for Operations team
Empower Operations team to investigate complex issues
Empower Operations team to manage denials
Empower Operations team to scale efficiently
How You'll Work.
Team & Collaboration
Partnering with Engineering; Partnering with Data; Partnering with Operations; Partnering with Finance; Cross-team initiatives
Process & Methodology
Roadmap development
Full Job Description
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: As a Product Manager on our Core Insurance Product team supporting Payments your scope will encompass accurately processing payments and identifying different payment constructs to create differentiated customer experiences and directly influencing company growth - along with the key business outcomes this drives. You'll be accountable for owning the end-to-end flow from claim submission through payment receipt and reconciliation — which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in insurance platform, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve. What you'll
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