Headway

Healthcare

StaffProductManager,Pricing

$265–330k New York, New York, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Staff Product Manager, Pricing at Headway. Skills: Product strategy, Roadmap development, Insurance platforms, Payment systems. Own strategy and roadmap for core insurance platforms. Drive down loss”

What You'll Achieve.

Accurately processing payments; Create differentiated customer experiences; Directly influencing company growth; Seamless provider experiences; Seamless patient experiences; No surprise charges; No payment delays; Improve accuracy; Proactive issue prevention; Measurably better outcomes

Industry & Context.

Healthcare
Problems you'll solve

Root cause analysis; Anomaly detection; Predictive modeling

What They're Looking For.

Must Have

7+ years building high-volume transaction platforms, 7+ years managing complex financial billing systems, Map and improve complete customer journeys, Build systems and workflows to fix issues at scale, Build tools for internal teams, Experience with workflow automation, Experience with exception handling, Experience with operational scalability, Dive deep with engineering teams on integration challenges, Dive deep with engineering teams on data pipelines, Drive architectural decisions for platforms processing critical data, Lead initiatives requiring coordination across multiple teams, Balance technical complexity with business requirements, Balance technical complexity with operational needs, Extract insights from complex data, Identify patterns in business performance, Use metrics to drive product decisions

Nice to Have

Healthcare platform and processing experience, Fintech platform and processing experience, B2B marketplace platform and processing experience, Familiarity with AI/ML applications, Experience with predictive denial models, Experience with anomaly detection, Experience with intelligent triage

What You'll Do.

Own strategy and roadmap for core insurance platforms

Impact company revenue

Impact user satisfaction

Design workflows balancing automated processing

Design workflows with robust exception handling

Ensure high success rates

Minimize manual intervention

Drive technical decisions on platform architecture

Optimize success rates

Lead cross-team initiatives to reduce errors

Lead cross-team initiatives to improve accuracy

Reduce financial leakage

Identify trends with Operations

Detect anomalies with Operations

Build predictive models for proactive issue prevention

Identify and fix customer experience breakdowns

Trace pain points from backend systems

Drive resolution across teams

Deliver measurably better outcomes

Build internal tools for Operations team

Empower Operations team to investigate complex issues

Empower Operations team to manage denials

Empower Operations team to scale efficiently

How You'll Work.

Team & Collaboration

Partnering with Engineering; Partnering with Data; Partnering with Operations; Partnering with Finance; Cross-team initiatives

Process & Methodology

Roadmap development

Full Job Description

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: As a Product Manager on our Core Insurance Product team supporting Payments your scope will encompass accurately processing payments and identifying different payment constructs to create differentiated customer experiences and directly influencing company growth - along with the key business outcomes this drives. You'll be accountable for owning the end-to-end flow from claim submission through payment receipt and reconciliation — which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in insurance platform, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve.   What you'll

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