HighLevel
Technology
StaffProductManager-PhoneNumbersandA2P
Neural analysis suggests this role is
optimal for Staff candidates.
“Staff Product Manager - Phone Numbers and A2P at HighLevel. Skills: Messaging compliance, A2P registration, Phone number management. Own vision, strategy, and execution for A2P, Compliance,. Define and drive roadmap for messaging trust, registration,”
What You'll Achieve.
Deliver reliable messaging experiences; Deliver compliant messaging experiences; Deliver scalable messaging experiences; Reduce customer onboarding friction; Maximize approval and activation rates; Improve registration success rates; Improve campaign health; Improve compliance outcomes; Reduce spam; Reduce abuse; Reduce fraud; Reduce messaging violations; Improve customer self-service capabilities; Reduce customer friction; Accelerate issue resolution; Improve verification completion rates; Improve verification approval times; Improve onboarding conversion
Industry & Context.
Translate regulatory requirements into product experiences
What They're Looking For.
Must Have
12+ years of total experience, Ownership of communications products, Ownership of telecommunications products, Ownership of compliance products, Ownership of platform infrastructure products, Deep understanding of A2P messaging ecosystems, Understanding of 10DLC, Understanding of toll-free messaging, Understanding of short codes, Understanding of sender registration frameworks, Understanding of carrier compliance requirements, Proven experience building products in regulated environments, Proven experience building products in policy-driven environments, Understanding of phone number lifecycle management, Understanding of provisioning, Understanding of porting, Understanding of regulatory requirements, Understanding of operational complexity, Understanding of business outcomes, Exceptional communication skills, Ability to simplify complex compliance concepts, Ability to simplify complex telecommunications concepts
Nice to Have
Experience with A2P 10DLC, Experience with Campaign Registry (TCR), Experience with toll-free verification, Experience with short code programs, Experience with international sender registration frameworks, Prior experience at a CPaaS company, Prior experience at a telecom company, Prior experience at a messaging company, Prior experience at a communications company, Prior experience at an infrastructure company, Familiarity with Twilio, Familiarity with Bandwidth, Familiarity with Sinch, Familiarity with Plivo, Familiarity with Vonage, Familiarity with Telnyx, Familiarity with Infobip, Familiarity with similar communication platforms, Experience managing number portability, Experience managing carrier onboarding, Experience managing telecom inventory systems, Experience managing messaging compliance operations, Understanding of messaging deliverability analytics, Understanding of carrier filtering mechanisms, Understanding of sender reputation systems, Experience with fraud prevention, Experience with abuse detection, Experience with trust and safety systems, Experience with platform governance initiatives, Familiarity with global telecommunications regulations, Familiarity with regional compliance requirements, Familiarity with local number policies, Technical fluency with APIs, Technical fluency with distributed systems, Technical fluency with operational tooling, Technical fluency with communication infrastructure, Experience operating in high-scale SaaS environments, Experience working within globally distributed organizations
What You'll Do.
and execution for A2P
Define and drive roadmap for messaging trust
Lead evolution of A2P registration experiences
Reduce customer onboarding friction
Maximize approval and activation rates
Build scalable systems for brand registration
Build scalable systems for campaign registration
Build scalable systems for vetting
Build scalable systems for compliance monitoring
Build scalable systems for carrier approvals
Own end-to-end lifecycle of phone numbers
Manage phone number procurement
Manage phone number provisioning
Manage phone number assignment
Manage phone number porting
Manage phone number verification
Manage phone number compliance status
Manage phone number decommissioning
Partner with telecom providers
Partner with carrier partners
Expand global number availability
Expand communication capabilities
Drive improvements in registration success rates
Drive improvements in campaign health
Drive improvements in compliance outcomes
Develop scalable frameworks for managing carrier policies
Develop scalable frameworks for managing regulatory requirements
Develop scalable frameworks for managing phone number best
Collaborate with Legal teams
Collaborate with Compliance teams
Collaborate with Operations teams
Ensure HighLevel remains ahead of regulations
Ensure HighLevel remains ahead of industry standards
Define policies to reduce spam
Define policies to reduce abuse
Define policies to reduce fraud
Define policies to reduce messaging violations
Create visibility into registration funnels
Create visibility into approval timelines
Create visibility into deliverability metrics
Create visibility into number utilization
Create visibility into compliance performance
Lead initiatives to improve customer self-service
Improve registration self-service
Improve phone number self-service
Improve compliance management self-service
Drive automation across compliance workflows
Drive automation across exception handling
Drive automation across document verification
Drive automation across approval processes
Partner with Support teams
Partner with Customer Success teams
Reduce customer friction
Accelerate issue resolution
Establish key platform KPIs
Monitor key platform KPIs
Act as subject matter expert for messaging compliance
Act as subject matter expert for A2P registration
Act as subject matter expert for phone number
Own customer verification experience
Own trust onboarding experience
Drive evolution of verification systems
Support compliant access to messaging
Support compliant access to telephony
Support compliant access to regulated communication capabilities
Partner with Persona KYC platform
Establish scalable frameworks for customer identity verification
Establish scalable frameworks for fraud prevention
Improve verification completion rates
Improve verification approval times
Improve onboarding conversion
Maintain compliance standards
Maintain risk standards
How You'll Work.
Team & Collaboration
Partner with Engineering; Partner with Operations; Partner with Legal; Partner with Support; Partner with Product; Partner with external communication providers; Collaborate with Legal; Collaborate with Compliance; Collaborate with Operations; Partner with Support teams; Partner with Customer Success teams
Communication Scope
Simplify complex concepts
Process & Methodology
Roadmap development
Full Job Description
## Description About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Role Overview: As the Staff Product Manager for Phone Number, A2P & Compliance, you will own the strategy, execution, and evolution of HighLevel’s messaging compliance and phone number ecosystem. You will lead the products and systems that enable customers to register, provision, manage and operate communication channels compliantly across global markets. This includes A2P registration frameworks, messaging trust and compliance workflows, phone number lifecycle managemen
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