Jll
real estate
StaffProductManager,MoveworksPlatform
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Product Manager, Moveworks Platform at Jll. Skills: Product Management, Enterprise SaaS, AI/Automation, Digital Workplace Platforms, Platform Strategy, Roadmap Development, Stakeholder Management. Own the end-to-end product roadmap for the Moveworks platform. Define and prioritize use cases across L0 (knowledge self-service) and L1 (assisted resolution and agentic workflows)”
What You'll Achieve.
measurable deflection, automation, and employee experience improvements at scale; balancing near-term delivery commitments with long-term capability vision; benefit realization goals; tracks deflection rates, FTE redeployment targets, employee satisfaction, and cost avoidance across the platform; quantifying the impact of the move common manually-handled service requests
Industry & Context.
analytical instincts with the ability to define and track meaningful KPIs for AI/automation programs
Candidates must be authorized to work in the United States without sponsorship., This position does not provide visa sponsorship.
What They're Looking For.
Must Have
5–8 years of product management experience, at least 3 years working on enterprise SaaS, AI/automation, or digital workplace platforms, Demonstrated experience managing complex, cross-functional platform deployments — not just roadmap documentation, but hands-on delivery ownership, command of enterprise system experience with ServiceNow, Workday, or similar HRSM/ITSM platforms is highly valued, Proven ability to manage external implementation partners and hold vendors accountable to quality and schedule commitments, Excellent stakeholder communication skills — comfortable presenting to VP- and C-suite-level audiences, and equally effective working at the operational level with engineers and system administrators, Experience translating business requirements from non-technical stakeholders into clear, actionable product specifications, analytical instincts with the ability to define and track meaningful KPIs for AI/automation programs
Nice to Have
Familiarity with conversational AI, virtual assistant, or AI agent platforms (Moveworks, ServiceNow Virtual Agent, Microsoft Copilot, or equivalent), Experience with knowledge management programs and content governance at enterprise scale, Background in HR technology, IT service management, or shared services transformation, Exposure to enterprise change management and workforce enablement practices, MBA or equivalent graduate education is a plus, not a requirement
What You'll Do.
Own the end-to-end product roadmap for the Moveworks platform
Define and prioritize use cases across L0 (knowledge self-service) and L1 (assisted resolution and agentic workflows)
Lead intake and rationalization of use case requests from IT
and Sourcing & Procurement stakeholders
Develop and maintain a benefits realization framework that tracks deflection rates
FTE redeployment targets
employee satisfaction
and cost avoidance across the platform
Systematically identify and address knowledge gaps by analyzing top unanswered questions and user feedback
partnering with subject matter experts to the AI’s knowledge base
Drive the implementation of Agent Studio use cases across internal engineering teams and our managed services provider
Own the configuration and governance of the AskJLL bot
including knowledge base quality
connector strategy (ServiceNow
and Smart Handoff workflows for unresolved queries
Manage the migration of JLL GPT Custom Assistants and other function-specific tools onto the Moveworks platform
Maintain a close working relationship with the Enterprise Services Management team to stay ahead of platform releases
and roadmap alignment opportunities
Build data-driven business cases for developing new automation workflows (e. g.
software provisioning
access requests) by quantifying the impact of the move common manually-handled service requests
Serve as the primary product point of contact for corporate function technology leads and business owners across the Moveworks program
Partner with JLL Business Services (JBS) on workflow automation via Mendix and workforce redeployment planning tied to automation milestones
ensuring commitments are tracked and communicated accurately
Facilitate regular governance forums
and product reviews with JLLT and CFT leadership
Coordinate with the enterprise AI risk and compliance team to ensure all platform configurations
and data handling practices meet JLL's vendor risk standards
Manage the relationship with Moveworks and 89 Solutions
including SOW adherence
and scope change management
engaged counterpart to Moveworks/ServiceNow on contract compliance
Partner with procurement and legal as needed to manage contract renewals
and commercial negotiations
How You'll Work.
Team & Collaboration
partnering with business leaders across corporate functions; partnering with our implementation partner, 89 Solutions; work directly with the VP of AI & Platform Technology Enablement; engage senior stakeholders across JLLT and JLL Business Services; partnering with subject matter experts; working at the operational level with engineers and system administrators; Serve as the primary product point of contact for corporate function technology leads and business owners; Partner with JLL Business Services (JBS); Facilitate regular governance forums, steering updates, and product reviews with JLLT and CFT leadership; Coordinate with the enterprise AI risk and compliance team; Partner with procurement and legal
Communication Scope
Excellent stakeholder communication skills; comfortable presenting to VP- and C-suite-level audiences; equally effective working at the operational level with engineers and system administrators; Experience translating business requirements from non-technical stakeholders into clear, actionable product specifications
Process & Methodology
managing complex, cross-functional platform deployments, hands-on delivery ownership, Proven ability to manage external implementation partners and hold vendors accountable to quality and schedule commitments, SOW adherence, milestone tracking, scope change management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role JLL is investing in the transformation of how corporate functions — HR, IT, Finance, Legal, Marketing, Research, and Sourcing & Procurement — deliver support to our global workforce. At the center of that transformation is Moveworks (a ServiceNow company), an enterprise-grade AI platform that will serve as JLL’s digital front door. As Product Manager, Moveworks Platform, you will own the product strategy, use case roadmap, and day-to-day execution of the Moveworks deployment across JLL. You will sit at the intersection of AI technology, enterprise systems, and organizational change — partnering with business leaders across corporate functions and with our implementation partner, 89 Solutions, to deliver measurable deflection, automation, and employee experience improvements at scale. This is a high-visibility, high-impact role. You will work directly with the VP of AI & Platform Technology Enablement and engage senior stakeholders across JLLT and JLL Business Services. If you are a product professional who thrives in ambiguous, fast-moving environments and wants to help shape how a global firm works in the age of AI — this is the role for you. What You Will Do **Platform Strategy & Roadmap** • Own the end-to-end product roadmap for the Moveworks platform, balancing near-term delivery commitments with long-term capability vision across all in-scope corporate functions. • Define and prioritize use
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