Acorns
Financial Wellness
StaffProductManager,ConversationalAI
“Staff Product Manager, Conversational AI at Acorns. Skills: Product Strategy, Conversational AI, Roadmap Development, Customer Obsession, Data-Driven Decision Making. Lead Product Strategy for Ask Acorns. Define and drive the Ask Acorns roadmap”
Industry & Context.
Make decisions with incomplete information; Detect issues and improve over time
What They're Looking For.
Must Have
10+ years of product management experience, at least 2 years building and shipping conversational AI products, Ability to define a clear product strategy and translate it into a roadmap that balances near-term execution with strategic bets, moving quickly and adapting as the AI landscape evolves, Heart-led and customer-obsessed, bringing genuine empathy to the work and a deep curiosity about the financial lives, hopes, and fears of everyday Americans, Bias for speed and able to make decisions with incomplete information and move quickly while maintaining the rigor a regulated environment requires, Deep understanding of conversational AI systems, including prompt engineering, memory, guardrails, and evals, with enough technical fluency to ask the right questions and make informed tradeoffs with engineering, Sharp data instincts: knowing which metrics matter, analyzing performance with depth, and using data to drive decisions and hold teams accountable, executive presence and communication skills, including the ability to align teams, build organizational buy-in, and present effectively to senior leadership and the CEO, Hands-on with AI tools, using them actively to prototype ideas, stress-test assumptions, and accelerate the product development process, Hunger to deliver game-changing products, Exceptional drive and precision in delivery, A belief that your work is tied to your life's mission, Optimistic about the potential of societal change
Nice to Have
You are not expected to have experience with all listed requirements.
What You'll Do.
Lead Product Strategy for Ask Acorns
Define and drive the Ask Acorns roadmap
Shape Ask Acorns' voice
Build the strategy for Ask Acorns' skills and capabilities
Establish the quality and performance bar for Ask Acorns
Define success metrics and eval infrastructure
Partner with research to build customer feedback loops
Use conversation transcripts and system instrumentation to detect issues and improve over time
Drive new ways of working across teams to improve the quality and speed of AI product development
How You'll Work.
Team & Collaboration
Partnering with product teams across Financial Planning, Financial Products, Families, and Growth; Partner with design to craft Ask Acorns' voice, tone, and persona; Partner with engineering to establish the quality and performance bar; Partner with research to build customer feedback loops; Align teams; Build organizational buy-in; Present effectively to senior leadership and the CEO
Communication Scope
Executive presence; Ability to align teams; Ability to build organizational buy-in; Ability to present effectively to senior leadership and the CEO
Process & Methodology
Translate strategy into a roadmap, Balance near-term execution with strategic bets, Sequencing capabilities in service of product strategy
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