StaffProductManager

Company Overview (Who are we? Why should you join us?) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors About the Role We are hiring a Staff Product Manager to own the User Experience at our kiosks; Responsible for collecting upwards of 20k phones a day. This is a senior individual contributor role reporting to the Senior Director of Product, accountable for the efficiency of kiosks, measured by funnel rates that prove we are getting more customers successfully through the complete transaction. This is the highest visibility product role we have at ecoATM. You will work cross-functionally with software development engineering, hardware, data and operations teams to push our kiosks towards fully automated operation. What You’ll Own The end-to-end product roadmap for the kiosk software experience. Conversion - measurable improvement in the rate at which customers complete their transaction at our kiosks. Operational Effectiveness as the customer experiences it - vested interest in keeping kiosks in service, cash replenished, and fully functional. The pre-kiosk journey – partner with our web and app te