Twilio
Technology
StaffProductDesigner(EmailProducts)
Neural analysis suggests this role is
optimal for Lead candidates.
“Staff Product Designer (Email Products) at Twilio. Skills: Product design, Email products, Cross-channel workflows, Design systems. Architect Twilio Email Vision. Define user journey strategy”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Staff Product Designer L4, 5+ years experience, Experience with email products, Experience with SendGrid platform
Nice to Have
Experience with cross-channel workflows, Experience with API configurations, Experience with domain authentication, Experience with transactional setups
What You'll Do.
Architect Twilio Email Vision
Define user journey strategy
Define interaction standards
Lead cross-channel harmonization
Build unified narratives
Steer SendGrid modernization
Define structural evolution
Establish strategic partnerships
Elevate UX organization
Define telemetry standards
Architect design framework
Pioneer email primitives
De-risk organizational ambiguity
Transform initiatives
Create product roadmap
How You'll Work.
Team & Collaboration
Product Directors; Engineering VPs; Channels UX team; Cross-functional teams
Process & Methodology
Roadmap planning
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Product Designer (Email Products) [2026-06]. About the job At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products. Following our recent announcements at SIGNAL, Twilio is expanding its communication footprint with the General Availability of Twilio Email inside the reimagined Twilio One Console. Built on our industry-leading, high-deliverability engine, this new capability is explicitly designed for product teams and developers who want to embed email directly into broader, cross-channel communication workflows alongside Messaging and Voice. In this role, you will define the strategic user experience vision for this rapidly expanding product line, while also steering the long-term design architecture for our foundational SendGrid email platform. Reporting into the Channels UX leadership layer, you will partner closely with Product
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