Kong
API and AI management
StaffProductDesigner(DevPortal)
“Staff Product Designer (Dev Portal) at Kong. Skills: Product Design, Developer Experience Design, Systems Thinking, Customer Advocacy, Cross-functional Collaboration. Design exceptional experiences that customers need and love. Lead complex projects from early concepting to final UI design”
What You'll Achieve.
Design exceptional experiences that our customers need and love; Positively impacting customers and improving business metrics
Industry & Context.
Craft exceptional solutions for our customers; Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability; Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers
What They're Looking For.
Must Have
At least 6+ years of related experience, ideally in a developer tool SaaS product or similar, A portfolio that demonstrates expertise in all phases of design, including: Leading a collaborative design process from definition to delivery, Conducting your own user research, Making data-informed design decisions, Positively impacting customers and improving business metrics, Demonstrating communication and storytelling skills (written and verbal), Using and contributing to a shared design system and team processes, Crafting aesthetically-pleasing and pixel-perfect final UI, Comfort designing for developer experiences, including complex workflows, technical concepts, and system constraints
Nice to Have
Experience designing complex B2B or developer-facing products, Comfortable working with metrics, instrumentation, and experimentation in deeply technical environments
What You'll Do.
Design exceptional experiences that customers need and love
Lead complex projects from early concepting to final UI design
Uphold design standards and design system
Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability
Champion customers by understanding their jobs-to-be-done and infusing this understanding into work
Identify and make a compelling case for improving existing product areas
Solicit diverse perspectives to strengthen work
including customer data
to generate alignment and make forward progress
Proactively educate people outside of the design team on the best way to work together
Be clear about priorities and level of urgency
Keep people informed about progress
and changes to timelines
Take initiative to improve the team and its practices
Role model best practices
Mentor junior members of the design team
How You'll Work.
Team & Collaboration
Collaborate closely with product managers, engineers, and other stakeholders; Solicit diverse perspectives, early and often, to strengthen work; Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress; Proactively educate people outside of the design team on the best way to work together
Communication Scope
Demonstrating communication and storytelling skills (written and verbal); Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress
Process & Methodology
Lead complex projects from early concepting to final UI design, Demonstrate ownership, Be clear about priorities and level of urgency, Keep people informed about progress, risks, and changes to timelines
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