PolyAI
AI
StaffProductDesigner
“Staff Product Designer at PolyAI. Skills: Product Design, UX Design, AI, Conversational AI. shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience. drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS”
What You'll Achieve.
delivering outstanding customer service that rivals their human agents; automating millions of customer interactions every day; driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows; maximizing the impact of design across the entire organization
Industry & Context.
Work from outside of the UK for up to 6 months each year
What They're Looking For.
Must Have
5-7 years as a Product Designer, 2 years leading holistic design as a Staff Product Designer (or equivalent title), skills in UI, UX, and visual design, proven track record of crafting functional yet delightful customer experiences, Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes, Curiosity about AI and emerging technologies, Proven ability to leverage AI for design acceleration, track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft, Data-Informed Design, Comfortable with Ambiguity, Balances User and Business Needs, Communicator and Facilitator, Cross-Functional Collaboration, Embedded Team Experience
Nice to Have
Mentorship Experience, knowledge of Conversational AI and Enterprise Platforms
What You'll Do.
shape the end-to-end experience across the Agent Studio platform - from Landing
Supervising and the Multi Channel Experience
drives the design vision for foundational tooling
human supervisor interfaces
and the market-leading user experience across all surfaces from Voice to Webchat
ensuring the highest level of design craftsmanship
world-class experience
maximizing the impact of design across the entire organization
Define and deliver product design across multiple initiatives
ensuring alignment with user needs and business goals
Support and promote the company wide design system and ensure its use
copy and design standards
Partner with Product and Engineering to define product strategy
Shape product and business opportunities
Develop and promote a deep understanding of users and their needs company wide
Ensure the highest level of design craftsmanship and impact
Foster collaborative culture and develop and improve design processes across the organization
How You'll Work.
Team & Collaboration
Partner with Product and Engineering to define product strategy; Builds relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation; Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes
Communication Scope
outstanding communicator who can bring people together, build relationships, and gain alignment across teams; Inspires through design and narrative
Applying for this Staff Product Designer role?
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