StaffProductDesigner

About Customer.io Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Ben V, Product Design Manager at Customer.io, and I'm looking for a Staff Product Designer to bring Design Craft, conviction, and AI-forward thinking to our product experience. This is a role that helped shape our design language, and we're looking for someone who can not only hold that bar but raise it. We're transforming our product toward an AI-era experience, and this role is central to that evolution. What we value Design Craft and conviction — you have opinions, you can defend them, and you're curious when challenged AI enthusiasm — you see AI as expanding what's possible, not threatening to craft, and can prove it. Systems thinking — you care about consistency, patterns, and the long-term health of the experience What you'll do Own end-to-end design for key product areas, from discovery and definition through delivery and iteration Set the Design Craft bar — lead critiques, challenge the team to do their best work, and advocate for quality at every stage Steward our design system in a lean environment — help own the component library, enforce consistency, and evolve patterns as we scale Bring AI-forward thinking to every product surface — identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions — with the user experience always at the center Help evolve our product from its established foundation toward a genuinely AI-era experience What we're looking for 7+ years of product design experience with a portfolio that demonstrates clear Desig