Citizen Health
healthcare
StaffPlatformEngineer
“Staff Platform Engineer at Citizen Health. Skills: Platform Engineering, Infrastructure Strategy, Cloud Architecture, Reliability Engineering, CI/CD, Security, Compliance, AI/ML Infrastructure Support. Build and own the infrastructure that powers Citizen Health. Set the technical direction for our agentic platform”
What You'll Achieve.
Keep platform performant, secure, and compliant; Ship AI-driven features safely at speed; Keep uptime boringly high; Make on-call sustainable; Ensure teams can ship to production dozens of times a day with confidence; Make sure our unit economics work as we scale; Protect patient data without slowing teams down; Contain the blast radius of agent tool-use pipelines
Industry & Context.
Identify scaling walls before they become a crisis; Rearchitect systems to address scaling issues; Automate the toil
On-call responsibilities
What They're Looking For.
Must Have
8+ years of software / infrastructure engineering, 4+ years in a senior IC or technical leadership role on a Platform, SRE, or DevOps team, Deep expertise running production systems on a major cloud provider (AWS, GCP, or Azure), Hands-on with Kubernetes, infrastructure-as-code (Terraform, Pulumi, or similar), and modern CI/CD tooling (GitHub Actions, ArgoCD, Spinnaker, etc.), Programming skills in at least one of Go, Python, or TypeScript, Demonstrated experience scaling infrastructure through a significant growth inflection (10x users, new product surface, architectural migration) in a production environment, Proven track record designing for high availability, zero-downtime releases, and graceful degradation in regulated or data-intensive environments, Security fundamentals: IAM, secrets management, network segmentation, vulnerability management, supply-chain security, Experience at an early-stage or high-growth startup where you owned infrastructure broadly, not just a narrow slice, Excellent written and verbal communication
Nice to Have
Experience supporting AI/ML workloads in production — model serving, inference optimization, GPU infrastructure, vector databases, or large-scale data pipelines, Familiarity with agentic AI systems, multi-agent orchestration, or long-running autonomous workflows, Experience with messaging infrastructure at scale — message queues, webhook reliability, delivery guarantees, rate limiting (WhatsApp, SMS, or similar), Background in healthtech, life sciences, fintech, or other regulated domains (HIPAA, SOC 2, HITRUST, FedRAMP), Familiarity with FHIR / HL7 or other healthcare data standards, Experience growing a Platform or SRE function from a small group of generalists into a specialized team
What You'll Do.
Build and own the infrastructure that powers Citizen Health
Set the technical direction for our agentic platform
Design architectures for long-running AI agent sessions
and autonomous tool execution within HIPAA boundaries
build the observability stack
drive incident response
Own the deployment pipeline end-to-end
Optimize model serving
manage GPU and compute capacity
Implement controls to protect patient data and secure agent tool-use pipelines
Translate platform needs into roadmap
Set direction for platform engineering
Raise the bar for production operations
Build the platform engineering function from the ground up
Own everything from Terraform to on-call until the team grows
How You'll Work.
Team & Collaboration
Partner with teams across AI, web, mobile, and data engineering; Partner with security and legal; Work closely with Product, AI/ML, Data, and Security; Unblock teams; Mentor engineers across the org
Communication Scope
Excellent written and verbal communication; Effective in post-mortems, roadmap discussions, and Slack threads
Process & Methodology
Managing infrastructure through growth inflection, Architectural migration planning and execution
Applying for this Staff Platform Engineer role?
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