StaffMachineLearningSystemsEngineer(MLOps)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.  Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: We're hiring a Staff ML Systems Engineer to design, build, and operate the production infrastructure that powers AI across Hims & Hers. This is a deeply technical, hands-on infrastructure role focused on the systems underneath AI — the Kubernetes platform, CI/CD and GitOps pipelines, infrastructure-as-code, inference and model-serving infrastructure, and the observability and tracing stack that keeps AI services reliable, debuggable, and compliant in production. You won't just deploy models — you'll own the machinery that lets every AI team ship and operate safely. You'll own critical systems like our EKS clusters, deployment and autoscaling infrastructure, IAM and secrets management, LLM tracing/observability pipelines (Langfuse, Datadog, OpenTelemetry), and the developer platform that AI and product engineers rely on daily. You'll partner with ML engineers, product engineers, and clinical teams to ensure our AI systems are reliable, observable, secure, and trustworthy in a regul