Beckman Coulter Diagnostics
Life Sciences
StaffIntegrationSpecialistTechnicalSupport(m/f/d)
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Integration Specialist Technical Support (m/f/d) at Beckman Coulter Diagnostics. Skills: Technical support, Product integration. Use technical product knowledge to solve complex problems. Develop solutions”
Industry & Context.
Solve complex problems; Issue resolution
Attend customer sites ~60% of time
What They're Looking For.
Must Have
Bachelor's degree in field with 9+ years exp, Master's degree in the field with 7+ years exp, Doctoral degree in field with 4+ years exp, Attend customer sites ~60% of time, Excellent analytical and critical thinking capabilities, Ability to effectively influence, relate to and communicate effectively with all levels within the organization and with customers, Actively manage escalations liaising with field and product support specialist to resolve escalations and customer issues
What You'll Do.
Use technical product knowledge to solve complex problems
Provide best practices
Champion customer and Service organization in New Product
Champion product design changes
Think holistically on solutions
Understand Beckman Coulter portfolio integration
Support field Service organization
Improve customer satisfaction with issue resolution
Improve customer satisfaction with installations
Improve customer satisfaction with communications
Learn product improvement
Learn process improvement
Drive product improvement
Drive process improvement
How You'll Work.
Team & Collaboration
Voice of customer; Voice of service; Field and product support specialist
Communication Scope
Communicate effectively
Full Job Description
**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. **The Integrated Specialist – Technical Support (m/f/d)** position is responsible for providing technical support for complex issues to our customers, championing our customer and service organization in new product introductions and design changes and understanding the integration of the Beckman Coulter laboratory solutions. This position reports to the Technical Support Manager and is part of the Global Product Technical Support team located in Munich, Germany and will be an on-site role. **In this role, you will have the opportu
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