Stripe
financial infrastructure
StaffFullStackEngineer-PaidSupportExperience
Neural analysis suggests this role is
optimal for Lead candidates.
“Staff Full Stack Engineer - Paid Support Experience at Stripe. Skills: technical strategy, technical leadership, full-stack development, backend development, mentoring engineers, product delivery. Design, build, and operate production systems. Write and review code regularly”
What You'll Achieve.
increase the GDP of the internet; provide high-quality, contextual, and timely premium support options; building robust internal tooling that empowers Stripe employees in support roles; setting the technical strategy of the team; upholding high standards for building reliable systems; drive fast-paced, sustained product delivery; ship impactful work
Industry & Context.
customer-centric approach to problem solving
What They're Looking For.
Must Have
10+ years of professional backend or full-stack development experience, actively writing and reviewing code, Experience successfully setting and executing on long-term technical strategy for a large product area, Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, Proven track record of technical leadership, meaningfully contributing to the growth of other engineers, Superb communication skills working with technical and non-technical stakeholders, User empathy and a customer-centric approach to problem solving and product development
Nice to Have
Experience with full-stack development, particularly using the React framework and Ruby, Desire to learn and grow continuously as an engineer and ship impactful work
What You'll Do.
and operate production systems
Write and review code regularly
Build high-quality end-to-end product experiences
Improve engineering standards
Teach and mentor other engineers
How You'll Work.
Team & Collaboration
Collaborate with cross functional stakeholders; Partner with Engineering Management, Product Manager and key leaders across the company; Unblock the team to execute against both short-term and long-term roadmaps
Communication Scope
Superb communication skills working with technical and non-technical stakeholders
Process & Methodology
prioritize competing requirements, iteratively ship new product features, making effective tradeoffs
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Paid Support Experience team helps businesses using Stripe succeed by providing high-quality, contextual, and timely premium support options. Our Dublin-based team is a startup within Stripe, building a greenfield product – offering both automated, AI-driven support and improved access to technical experts across Stripe. In addition to building directly for Stripe's merchants, we are responsible for building robust internal tooling that empowers Stripe employees in support roles to deliver the best possible experience for our customers. What you’ll do As an early hire on the Paid Support Experience team, your role more closely resembles that of a founding engineer at a startup within Stripe. As a Staff Engineer, you will have widespread impact by setting the technical strategy of the team, mentoring and growing senior engineers, and building a culture of technical excellence. As a technical leader within the team, you will both drive fast-paced, sustained product delivery while also upholding high standards for building reliable systems. Responsibilities: Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability Write and review code regularly, setting the pace and elevating standards for the team Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences Collaborate with cross functional stakeholders
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