General Motors
connected services
StaffEngineer,SiteReliabilityEngineer
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“Staff Engineer, Site Reliability Engineer at General Motors. Skills: Site Reliability Engineering (SRE), cloud operations, scalability, fault-tolerance, observability, container orchestration, Kubernetes, CI/CD, Python, Go, Java. Lead the design and implementation of scalable, fault-tolerant, and observable infrastructure supporting OnStar mobile and web experiences, in-vehicle services, and the backend platforms and integrations that power them. Champion configuration management, infrastructure”
What You'll Achieve.
improve service reliability; strengthen system resilience; eliminate recurring failures; improve reliability across OnStar mobile apps, web experiences, in-vehicle services, and the systems behind them
Industry & Context.
debugging a live incident; balancing uptime vs cost trade-offs; root cause analysis
on-call practices, Hybrid - expected to report to our Dublin office three times per week, at minimum
What They're Looking For.
Must Have
8+ years in SRE, DevOps, or systems engineering, including experience managing or mentoring high-impact teams, Track record of building and maintaining high-scale, cloud-native systems (preferably AWS, GCP, or Azure), Expertise in container orchestration and deployment strategies using Kubernetes and CI/CD pipelines, Proficiency in Python, Go, or Java, with code review and readability standards, Experience leading cross-functional infrastructure projects, configuration strategy, or organizational tooling initiatives, Ability to think and act under pressure — whether debugging a live incident or balancing uptime vs cost trade-offs
Nice to Have
Familiarity with privacy engineering, data security, or experience supporting compliance frameworks is a plus
What You'll Do.
Lead the design and implementation of scalable
and observable infrastructure supporting OnStar mobile and web experiences
and the backend platforms and integrations that power them
Champion configuration management
infrastructure refactoring
and testing frameworks to strengthen system resilience
Define and evolve observability strategy using tools such as Prometheus
with automated alerting and actionable SLO dashboards
Own and improve on-call practices
manage blameless postmortems
and guide root cause analysis to eliminate recurring failures
Support compliance and privacy-driven engineering initiatives across connected services
with potential crossover into areas like data retention and safety certification tooling
How You'll Work.
Team & Collaboration
Partner across SRE, development, and product teams to improve service reliability, deployment safety, and incident response practices; Drive internal consultation and strategic planning on reliability standards for new OnStar capabilities, customer-facing releases, and platform initiatives; Mentor engineers and help shape a high-performance culture rooted in extreme ownership and operational excellence; communication skills — able to influence, mentor, and lead across diverse technical teams
Communication Scope
communication skills — able to influence, mentor, and lead across diverse technical teams
Process & Methodology
project ownership, leading cross-functional infrastructure projects
Full Job Description
**Job Description** OnStar is a cornerstone of General Motors’ connected services—bringing safety, security, diagnostics, navigation, and convenience to customers through the **mobile apps** , **website** , and the **in-vehicle experience** , supported by a complex set of cloud services and integrations operating at global scale. To support this, we’re scaling our **Site Reliability Engineering (SRE)** organization in Dublin, responsible for keeping the OnStar product line resilient, performant, and scalable for millions of customers. We are seeking an **experienced technical leader** with a deep background in SRE, cloud operations, and project ownership to help define, build, and evolve reliability practices across our customer-facing OnStar experiences and the services behind them. **What You’ll Be Doing** * Lead the design and implementation of **scalable, fault-tolerant, and observable infrastructure** supporting OnStar mobile and web experiences, in-vehicle services, and the backend platforms and integrations that power them. * Champion **configuration management** , **infrastructure refactoring** , and **testing frameworks** to strengthen system resilience. * Partner across SRE, development, and product teams to improve **service reliability** , deployment safety, and **incident response practices**. * Drive internal consultation and strategic planning on **reliability standards** for new OnStar capabilities, customer-facing releases, and platform initiatives. * Define and evolve **observability strategy** using tools such as **Prometheus, Grafana, and Datadog** , with automated alerting and actionable SLO dashboards. * Own and improve **on-call practices** , manage blameless postmortems, and guide root cause analysis to eliminate recurring failures. * Mentor engineers and help shape a high-performance culture rooted in **extreme ownership** and operational excellence. * Support compliance and **privacy-driven engineering** initiatives across connected service
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