StaffEngineer-SiteReliability

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. We are seeking a Senior or Staff Site Reliability Engineer to join the Middleware Engineering team supporting NCC Next, Nextiva's AI Native platform. This role is responsible for the reliability, scalability, performance, and operational excellence of critical middleware and cloud infrastructure services. The ideal candidate will have strong experience with Kafka, Vector Databases, Kubernetes, GCP, observability, automation, and distributed systems, along with a passion for building highly reliable platforms at scale. If you enjoy owning systems end to end, writing clean automation, and working in a fast-movi