Nagarro
Information Technology And Services
StaffEngineer-SalesforceDeveloper
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“Staff Engineer - Salesforce Developer at Nagarro. Skills: Salesforce Development, Voice Solutions, AI Integration. Design AI-driven voice solutions. Develop AI-driven voice solutions”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
7-10 years Salesforce development, Salesforce Agentforce Voice experience, Advanced Apex proficiency, Advanced LWC proficiency, Advanced Salesforce Flows proficiency, Salesforce APIs expertise, Einstein AI capabilities experience, VoIP knowledge, Call handling protocols knowledge, Voice telecommunications knowledge, Design scalable solutions, Design maintainable solutions, Data security knowledge, Compliance requirements knowledge, Call recording regulations knowledge, Excellent problem-solving skills, Attention to detail, CI/CD pipelines experience, DevOps practices experience, Communication skills, Collaborative skills
Nice to Have
Familiarity with Salesforce Einstein Analytics
What You'll Do.
Design AI-driven voice solutions
Develop AI-driven voice solutions
Design Salesforce Voice solutions
Develop Salesforce Voice solutions
Architect voice integration solutions
Develop custom Apex classes
Develop Lightning Web Components
Develop Salesforce Flow logic
Implement Einstein Voice capabilities
Integrate voice solutions with CRM
Create technical documentation
Maintain technical documentation
Ensure adherence to standards
Troubleshoot voice implementations
Optimize voice implementations
Collaborate with business analysts
Collaborate with product managers
Collaborate with stakeholders
Understand requirements
Mentor junior developers
Contribute to knowledge sharing
Contribute to professional development
How You'll Work.
Team & Collaboration
Work effectively in team
Communication Scope
Communication skills
Full Job Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! * Design and develop AI-driven voice solutions using Agentforce Voice * Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services * Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows * Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering * Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting * Create and maintain comprehensive technical documentation for voice solutions * Conduct code reviews and ensure adherence to Salesforce best practices and coding standards * Troubleshoot and optimize voice implementations for performance and reliability * Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions * Mentor junior developers and contribute to team knowledge sharing and professional development ## Qualifications * 7-10 years of professional experience in Salesforce development * Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform * Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows * Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns * Demonstrated experience with Einstein AI capabilities and analytics * Knowledge of VoIP, call handling protocols, and voice telecommunications * Prov
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