Nagarro
Tech / AI / Software
StaffEngineer--SalesforceDeveloper
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“Staff Engineer -- Salesforce Developer at Nagarro. Skills: Salesforce Voice, Apex, Lightning Web Components (LWC), Salesforce Flows, Salesforce APIs, Einstein AI. Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics. Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services”
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
7-10 years of professional experience in Salesforce development, Hands-on experience with Salesforce Voice or similar voice communication platforms, Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows, expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns, Demonstrated experience with Einstein AI capabilities and analytics, Knowledge of VoIP, call handling protocols, and voice telecommunications, Proven ability to design scalable, maintainable solutions in large-scale environments, understanding of data security, compliance requirements (GDPR, HIPAA, etc. ), and call recording regulations, Excellent problem-solving skills and attention to detail, Experience with CI/CD pipelines and DevOps practices in Salesforce environments, communication and collaborative skills, with ability to work effectively in a team environment, Apex, Lightning (LWC), Service cloud, Salesforce Voice
Nice to Have
Familiarity with Salesforce Einstein Analytics
What You'll Do.
Design and develop Salesforce Voice solutions including call management
secure voice integration solutions leveraging Salesforce APIs and third-party services
Develop custom Apex classes
Lightning Web Components (LWC)
and Salesforce Flow logic for voice workflows
Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
Integrate voice solutions with CRM data
ensuring seamless data synchronization and reporting
Create and maintain comprehensive technical documentation for voice solutions
Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
Troubleshoot and optimize voice implementations for performance and reliability
How You'll Work.
Team & Collaboration
Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions; Mentor junior developers and contribute to team knowledge sharing and professional development; communication and collaborative skills, with ability to work effectively in a team environment
Communication Scope
communication and collaborative skills, with ability to work effectively in a team environment
Full Job Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! * Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services * Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows * Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering * Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting * Create and maintain comprehensive technical documentation for voice solutions * Conduct code reviews and ensure adherence to Salesforce best practices and coding standards * Troubleshoot and optimize voice implementations for performance and reliability * Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions * Mentor junior developers and contribute to team knowledge sharing and professional development ## Qualifications * 7-10 years of professional experience in Salesforce development * Hands-on experience with Salesforce Voice or similar voice communication platforms * Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows * Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns * Demonstrated experience with Einstein AI capabilities and analytics * Knowledge of VoIP, call handling protocols, and voice telecommunications * Proven ability to design scalable, maintainable solutions in large-scale environme
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