Nscale
Technology
StaffEngineer,CustomerTrust
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Engineer, Customer Trust at Nscale. Skills: Customer trust, Security assurance, GRC, Security engineering. Own customer security questionnaires. Deliver accurate responses”
What You'll Achieve.
Response time SLA attainment; Questionnaire completion quality; Questionnaire completion accuracy; Reduction in manual effort
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
8+ years experience, Understanding of cloud infrastructure, Understanding of security controls, Understanding of enterprise architectures, Hands-on experience completing security questionnaires, Support customer security reviews, Lead certification engagements, Interpret technical systems, Communicate technical systems clearly, Attention to detail, Operate under tight timelines, Engage with external auditors
Nice to Have
Experience building automation in trust workflows, Experience improving automation in assurance workflows, Experience in AI infrastructure, Experience in cloud platforms, Experience in enterprise SaaS
What You'll Do.
Own customer security questionnaires
Deliver accurate responses
Support customer discussions
Support due diligence engagements
Build customer commitments register
Maintain customer commitments register
Lead external audit engagement
Ensure evidence accuracy
Ensure control narratives accuracy
Ensure auditor materials accuracy
Serve as technical representative
Translate engineering evidence
Report on review status
Report on audit status
Report on control defensibility
Translate technical controls
Communicate technical controls
Partner with engineering teams
Partner with infrastructure teams
Partner with security teams
Partner with compliance teams
Interpret technical systems
Maintain high bar for precision
Maintain high bar for rigor
Maintain security documentation
Build structured knowledge bases
Create reusable response libraries
Identify information gaps
Improve documentation
Design self-service trust centers
Design reusable response libraries
Design automated retrieval systems
Implement automation workflows
Implement AI-assisted workflows
Improve response consistency
Improve response speed
Streamline evidence sharing
Scale assurance processes
Scale audit engagement
How You'll Work.
Team & Collaboration
Partnering with engineering; Partnering with infrastructure; Partnering with security; Partnering with compliance; Partnering with GRC owners; Engage with enterprise customer teams; Engage with external auditors
Communication Scope
External-facing explanations; Verbal communications; Written communications
Full Job Description
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We’re hiring a Staff Engineer, Customer Trust to architect, automate, and scale a technically rigorous customer trust and external assurance program across Nscale’s global AI infrastructure. This is a hands-on senior individual contributor role at the intersection of security, engineering, customer assurance, and external audit defense. You will own the systems, processes, and technical content that enable Nscale to respond to customer assurance requests with accuracy, consistency, and speed, while partnering closely with engineering, infrastructure, security, compliance engineering, and GRC program owners. You’ll engage directly with enterprise customer security teams during reviews and due diligence, lead external audit engagement for certification programs, and help ensure external-facing claims are technically precise and defensible. This role is critical to strengthening how Nscale communicates its security posture, scales trust operations, and supports growing customer and audit demand. What you'll be doing Customer Assurance Delivery Own customer security questionnaires and assurance requests from intake through completion
Applying for this Staff Engineer, Customer Trust role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Nscale?
Real rants from real employees. Read before you apply.