Upstart
Financial Services
StaffDataAnalyst
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“Staff Data Analyst at Upstart. Skills: Data-driven insights, Scalable reporting solutions, Root cause analysis, Strategic recommendations, Advanced SQL, BI tools. Serve as a strategic analytics partner to Operations and Product leaders. Shape servicing strategy through data-driven insights and scalable reporting solutions”
What You'll Achieve.
Improve borrower outcomes; Improve operational effectiveness; Shape servicing strategy; Enable self-service analytics across Operations teams; Identify actionable recommendations; Improve operational efficiency; Improve borrower outcomes
Industry & Context.
Diagnose trends; Root cause analysis; Diagnose changes in borrower and operational performance metrics; Navigate ambiguous business problems
Regular onsites for in-person collaboration
What They're Looking For.
Must Have
Bachelor's degree in Analytics, Engineering, Mathematics, Statistics, or a related field (or its equivalent) plus 6 years of experience, 8+ years of experience in data analytics, business analytics, or a related analytical function supporting business operations or product organizations, Advanced SQL experience, including building complex queries and transforming large datasets for analytical and reporting use cases, Experience building dashboards and automated reporting solutions using BI tools such as Tableau, Looker, or similar platforms, Experience conducting root cause analysis, defining performance metrics, and delivering data-driven recommendations to cross-functional stakeholders
Nice to Have
Knowledge of consumer lending, servicing operations, collections, or other financial services domains, Experience supporting product experiments, operational experimentation, or A/B testing initiatives, Ability to navigate ambiguous business problems and independently prioritize analytical opportunities with measurable impact, Skilled in communicating analytical insights and business trends to senior leadership audiences, Experience leveraging AI-enabled tools or automation techniques to improve reporting workflows, analysis, or operational efficiency
What You'll Do.
Serve as a strategic analytics partner to Operations and Product leaders
Shape servicing strategy through data-driven insights and scalable reporting solutions
Work across ambiguous and evolving business problems
Independently identify opportunities
and influence decision-making with clear analytical recommendations
Define success metrics
evaluate operational performance
and influence servicing strategy through data-driven insights
Build and maintain scalable dashboards
and business review materials
Diagnose changes in borrower and operational performance metrics by conducting root cause analyses
Identify actionable recommendations
Lead analytical support for product experiments and operational initiatives
Translate complex analytical findings into clear business narratives for senior stakeholders
Regular presentations to leadership audiences
How You'll Work.
Team & Collaboration
Partner with Operations, Product Management, and leadership teams; Deliver data-driven recommendations to cross-functional stakeholders; Communicate analytical insights and business trends to senior leadership audiences; Collaborate via regular onsites
Communication Scope
Translate complex analytical findings into clear business narratives; Regular presentations to leadership audiences; Communicating analytical insights and business trends to senior leadership audiences
Process & Methodology
Prioritize analytical opportunities
Full Job Description
About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Servicing Analytics team partners closely with Operations, Product, and leadership teams to improve borrower outcomes and operational effectiveness across the servicing lifecycle. The team combines deep business understanding with analytical rigor to drive strategy, operational insights, experimentation, and scalable reporting solutions. As a Staff Data Analyst at Upstart, you will serve as a strat
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