Coupang
StaffCXResearcher(CustomerExperience)
“Staff CX Researcher (Customer Experience) at Coupang. Skills: Customer Experience Research, UX Strategy, User Behavior Analysis, Insight Generation. Lead research projects. Analyze customer behavior”
Industry & Context.
Root cause analysis; Data analysis; Insight generation
What They're Looking For.
Must Have
8+ years CX/UX Research, 8+ years Market Research, 8+ years Consumer Analysis, 8+ years Usability Testing, 8+ years Customer Analysis, 8+ years UX Planning, 8+ years UX Strategy, 8+ years UX Analysis, Design and execute user research, Deep dive into issues, Derive logical insights from data, Collaborate with diverse organizations, Effective communication, Efficient research planning, Korean communication required
Nice to Have
UX related major, Cognitive psychology knowledge, HCI knowledge, E-commerce service experience, Mobile service project experience, Mobile service knowledge, Professional research experience, Survey experience, Design consulting firm experience
What You'll Do.
Lead research projects
Analyze customer behavior
Identify customer needs
Identify customer patterns
Propose business strategy
Propose business direction
Identify product issues
Analyze product issues
Propose product improvements
Analyze customer pain points
Propose UX priorities
Propose efficient resource operation
Propose research design
Propose research quality methods
Propose research reliability methods
How You'll Work.
Team & Collaboration
Business teams; Product teams
Communication Scope
Korean communication
Process & Methodology
Research planning
Applying for this Staff CX Researcher (Customer Experience) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Coupang?
Real rants from real employees. Read before you apply.