Harness
Software Delivery Platform
StaffCustomerEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Staff Customer Engineer at Harness. Skills: DevOps, SRE, Customer Engineering, AI tooling. Troubleshoot complex issues for enterprise customers. Tackle broken pipelines”
Industry & Context.
Troubleshoot complex issues; Root cause analysis; Debugging; Problem-solving
Located in Central or Eastern time zone
What They're Looking For.
Must Have
Proficiency with Linux systems, Networking fundamentals, Distributed system debugging, Scripting ability in at least one language, Comfortable reading source code, Hands-on experience with observability tooling
Nice to Have
Infrastructure-as-Code experience, AI & LLM Experience, Experience building internal tools on top of LLMs, Fine-tuning models on custom datasets, Familiarity with RAG architectures, Knowledge of AI agents, Knowledge of Model Context Protocol (MCP) servers, Experience with secrets management tools, Comfortable using AI tools
What You'll Do.
Troubleshoot complex issues for enterprise customers
Tackle broken pipelines
Tackle deployment failures
Tackle connectivity problems
Tackle misconfigured infrastructure
Own issues end-to-end
Act as trusted technical advisor
Feed crucial findings back to Product and Engineering
Engineer internal tools
Develop diagnostic utilities
Build internal AI tools on top of LLMs
Train models on proprietary data
Drive a troubleshooting session
Communicate progress clearly
Set honest expectations
Write up technical findings clearly
How You'll Work.
Team & Collaboration
Customer engineering teams; Core Product and Engineering orgs; Directly with customers
Communication Scope
Communicate progress clearly; Write technical findings
Process & Methodology
Own issues end-to-end
Full Job Description
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary We are looking for Staff Software Engineer [Customer Facing] for our customer engineering team—it is a high-impact hybrid where hardcore DevOps/SRE problem-solving meets hands-on internal tooling and direct customer consulting. You will troubleshoot complex, often ambiguous issues for enterprise customers across cloud and container environments—tackling broken pipelines, deployment failures, connectivity problems, and misconfigured infrastructure. You
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