Pomelo
Fintech
SsrTechnicalAccountManagement
“Ssr Technical Account Management at Pomelo. Skills: Technical Account Management, Fintech, APIs, Financial products, Customer Experience. Ensure a world-class experience for our clients in their different service verticals.. Build and maintain strong client relationships, monitoring technical health and strategically guiding them to achieve their business goals using Pomelo's solutions.”
What You'll Achieve.
Achieve their business goals using Pomelo's solutions.; Build a world-class service.
Industry & Context.
Identify potential risks and propose preventive solutions.; Efficient problem resolution.
What They're Looking For.
Must Have
2-3 years of experience in fintech environments, with a solid technical background., Technical knowledge of APIs, integration architectures, and financial products., Experience in technical project management and solution implementation., Understanding of our product complexity, translating it to client stakeholders and facilitating the best possible experience at each stage., Experience creating processes from scratch and structuring scalable support models., Experience structuring executive presentations (decks) focused on clients., Advanced English knowledge
Nice to Have
Experience in projects and working with flags (desirable)
What You'll Do.
Ensure a world-class experience for our clients in their different service verticals.
Build and maintain strong client relationships
monitoring technical health and strategically guiding them to achieve their business goals using Pomelo's solutions.
Identify potential risks and propose preventive solutions.
Comprehensive support for client onboarding and operations.
Act as a bridge between internal technical teams (engineering
product) and the client
ensuring fluid communication and efficient problem resolution.
Identification of improvement opportunities
and definition of new processes to build a world-class service.
Creation of service flows and scalable technical support structures.
How You'll Work.
Team & Collaboration
Act as a bridge between internal technical teams (engineering, support, product) and the client, ensuring fluid communication and efficient problem resolution.
Communication Scope
Facilitate the best possible experience at each stage.; Ensuring fluid communication and efficient problem resolution.; Structuring executive presentations (decks) focused on clients.
Process & Methodology
Experience in technical project management and solution implementation., Experience creating processes from scratch and structuring scalable support models.
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