SSCController(M/W)(V.I.EContract)

As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet. In close collaboration with its clients and partners, Lesaffre employs 11 000 people in nearly 80 subsidiaries based in +50 countries. Lesaffre achieves a turnover of 3 billion euros. As part of its global transformation, Lesaffre is establishing a new Regional Shared Service Center (SSC) for Latin America. This strategic initiative, conducted alongside the implementation of SAP, will support 11 countries and involve the recruitment of 40 new employees by 2027. The creation of this new organization represents a key milestone in optimizing LATAM business processes. Why Cali? Known as the world capital of salsa, the city offers a unique blend of cultural richness, warm hospitality, and an exceptional quality of life. With its sunny climate, affordable cost of living, and dynamic business environment, Cali provides an inspiring setting for young professionals seeking both personal and professional growth. It’s the perfect place to boost your career AND live a unique adventure ✨. 🚀 Your Mission * Monthly preparation of performance KPIs and development of new indicators to support the decision-making of the CSC management team * Preparation and participation in monthly performance meetings with CSC client countries * Collaboration with the regional D&D department to generate performance reports using BI and BO tools * Preparation of the annual budget, monthly monitoring of CSC costs and analysis of deviations from the budget * Monitoring stabilization and process improvement activities * Monitoring costumer countries' satisfaction through a quarterly NPS survey, analysis of results and formulation of action p