Ing Australia
Financial Services
SRETools–AreaLead
Neural analysis suggests this role is
optimal for Lead candidates.
“SRE Tools – Area Lead at Ing Australia. Skills: Site Reliability Engineering, Observability, ITSM tools. Drive incident management. Drive problem management”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Hands-on experience with automation, Hands-on experience with performance, Hands-on experience with capacity management, Experience in observability tooling, Solid understanding of infrastructure, Solid understanding of enterprise technologies, Proven track record working in large engineering teams, Proven track record delivering at scale
Nice to Have
Experience in banking/finance
What You'll Do.
Drive incident management
Drive problem management
Drive change management
Drive capacity management
Ensure system reliability
Ensure system availability
Improve system performance
Improve production stability
Lead automation practices
Lead continuous delivery practices
Ensure risk compliance
Adhere to Group standards
Implement SRE strategy
Implement SRE roadmap
Define technology direction
Implement technology direction
Promote knowledge sharing
Promote best practices
Promote continuous improvement
Oversee unified ecosystem
Manage observability tools
Ensure service quality
Define observability standards
Own operational management
Own lifecycle management
Improve Tech tools experience
How You'll Work.
Team & Collaboration
Collaboration with Tribes; Collaboration with Technology teams; Collaboration with SRE teams
Process & Methodology
Roadmap planning
Full Job Description
At ING Australia, we value individuality and offer a career that helps you stand out—supported by a global network, inclusive culture, and advanced technology. The SRE Centre of Expertise (CoE) enables system reliability, performance, and IT service excellence. Reporting to the Head of SRE CoE the **SRE Tools – Area Lead** oversees a team managing a unified ecosystem that includes observability (metrics, tracing and logs) and ITSM tools (incident, problem and change management). This role is responsible for setting vision, driving priorities, ensuring service quality and aligning IT strategy with ING’s global direction. It also defines observability standards and owns tool selection, operational and lifecycle management. Working closely with stakeholders across Technology and SRE teams, this role helps improve the overall Tech tools experience. Ready to make an impact? **What you’ll do …** * Drive incident, problem, change and capacity management to ensure system reliability and availability * Improve system performance, monitoring, and production stability in collaboration with Tribes * Lead automation and continuous delivery practices to reduce manual effort and improve efficiency * Ensure security, risk compliance, and adherence to Group standards * Define and implement SRE strategy, roadmap, and technology direction * Coach teams and promote knowledge sharing, best practices, and continuous improvement **What we’re looking for….** * Hands-on experience with automation, performance, and capacity management * Strong experience in observability tooling. * Solid understanding of infrastructure and enterprise technologies (cloud, networking, databases, J2EE/.NET, JavaScript) * Proven track record working in large engineering teams and delivering at scale (preferably in banking/finance) * Excellent people management and stakeholder management skills with a self-driven mindset. **What’s in it for you?** * Discounted ING Health Insurance. * An additional Rest Day to sup
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