Amazon.com Services LLC
Project/Program/Product Management--Technical, Technical Program Management, consumer engagement
Sr.TPM,CRM,CustomerBehaviorAnalytics
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. TPM, CRM, Customer Behavior Analytics at Amazon.com Services LLC. Skills: Technical Program Management, CRM, Customer Behavior Analytics, Machine Learning. Lead technical strategy. Develop program roadmap”
What You'll Achieve.
Drive business growth; Deepen customer engagement; Unlock new avenues for growth
Industry & Context.
Break down complex problems
What They're Looking For.
Must Have
5+ years technical product management, 7+ years working with engineering teams, 3+ years software development, 5+ years technical program management, Manage programs across cross functional teams, Bachelor's degree in Computer Science, 9+ years technical program management, Technical leadership on high-impact projects, Full software development life cycle experience, Leading large-scale technical programs, Analytical skills, Attention to detail, Effective communication abilities, Written and verbal communication, Presentation skills, Knowledge of project management tools, Knowledge of project management methodologies
Nice to Have
5+ years project management disciplines, Experience managing projects across cross functional teams, Experience defining KPI's/SLA's, Master's degree, MBA, 5+ years machine learning experience, 5+ years statistical modeling experience, 5+ years data mining experience, 5+ years analytics techniques experience, Experience using customer insights, Experience working within agile methodologies, Experience using data to influence leadership, 1+ years Amazon experience, Experience in e-commerce fields, Experience in Retail fields, Knowledge of security standards, Knowledge of compliance standards
What You'll Do.
Lead technical strategy
Develop program roadmap
Align with customer-centric vision
Collaborate with senior leadership
Define success metrics
Drive cross-team alignment
Manage complex dependencies
Develop data science models
Conduct experimentation
Partner with science teams
Partner with engineering teams
Partner with product teams
Partner with design teams
Deliver customer experiences
Drive category discovery
Develop program-level metrics
Provide leadership updates
Lead strategic planning
Ensure successful delivery
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer Behavior Analytics teams; Personalization teams; User Marketing Technology teams; Product Marketing Technology teams; Science teams; Engineering teams; Product teams; Design teams
Communication Scope
Written communication; Verbal communication; Presentation
Process & Methodology
Agile methodologies, Waterfall methodologies, Scope management, Schedule management, Budget management, Quality management, Risk management, Critical path management, Release scheduling
Full Job Description
We are seeking a highly experienced Sr. Technical Program Manager to lead our Customer Relationship Management (CRM) initiative within the Customer Behavior Analytics organization. This strategic program aims to revolutionize how Amazon understands and engages with customers across their entire journey. The ideal candidate will drive the technical vision and execution of complex, cross-functional projects that leverage data science, machine learning, and personalization technologies to deepen customer engagement and drive business growth. Key Responsibilities: - Lead the technical strategy and roadmap for the CRM program, aligning with Amazon's broader customer-centric vision - Collaborate with senior leadership to define program goals, KPIs, and success metrics - Drive cross-team alignment and execution across Customer Behavior Analytics, Personalization, and User & Product Marketing Technology teams - Manage complex dependencies and risks across multiple workstreams including data science model development, experimentation, and product launches - Partner with science, engineering, product, and design teams to deliver innovative customer experiences that drive category discovery and increase engagement - Develop and track program-level metrics, providing regular updates to leadership on progress, risks, and opportunities - Lead strategic planning for resources, budget, and timelines to ensure successful delivery of program objectives The ideal candidate will be a strategic thinker who can translate high-level business objectives into actionable technical plans. They should be comfortable operating in ambiguity, adept at breaking down complex problems, and able to drive alignment across diverse stakeholders. Strong leadership skills are essential to motivate teams and navigate organizational challenges. This role offers an exciting opportunity to shape the future of Amazon's customer engagement strategy and drive significant business impact through innovative applic
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