Southwest Airlines
Airline
SrTechnologyProjectManagerGlobal
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“Sr Technology Project Manager Global at Southwest Airlines. Skills: Technology Project Management, Agentic AI Program Support, Agile Delivery Management, Cross-team Orchestration, Metrics-driven Delivery. Lead large Technology projects/programs in support of department or enterprise strategic plans. Drive analysis, recommendations, decisions and delivery”
What You'll Achieve.
Deliver intelligent, Customer‑facing AI solutions; Simplify complex workflows; Enable more natural, intuitive interactions across Southwest’s digital channels; Ensure AI capabilities are delivered safely, reliably, and with measurable value for both Customers and the business; Metrics-driven delivery: define and track outcomes (deflection/containment, latency, adoption) and report exec-ready status.
Industry & Context.
Accurately assess problem situations
Ability to work extended hours as needed
What They're Looking For.
Must Have
Expert-level experience, expansive and far reaching knowledge in project management, 8-10 years of relevant work-related experience, Technical program management for platform/AI initiatives (8+ yrs) with dependency and milestone ownership., Cross-team orchestration: align product, engineering, security, data, and drive decisions and unblockers., Agile delivery management (Scrum/SAFe): plans, RAID logs, sprint/PI execution, release readiness., Metrics-driven delivery: define and track outcomes (deflection/containment, latency, adoption) and report exec-ready status., Experience managing vendor/partner dependencies and contract deliverable governance., Expert knowledge of project processes, problem management tools and procedures, Advanced knowledge of Agile development practices and ceremonies, Advanced knowledge of application impact on operational and business functions, Skilled in proficient financial acumen to interpret corporate financial analysis and financial statements, Skilled in Customer Service and Team orientation, Ability to assume a high level of responsibility and provide direction in a Team-oriented environment, directing tasks to finish by scheduled completion date, Ability to communicate effectively, both verbally and written, at all levels, Ability to manage highly sensitive and confidential information, Ability to work effectively in a fast paced, collaborative, Team based environment and maintain composure under pressure and accurately assess problem situations, Skilled in Leadership to direct performance of outside Contractors and maintain positive relations with internal Customers, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Nice to Have
Exposure to Generative AI, Agentic AI, or LLM-powered applications, Certifications related to agile/SAFE, Familiarity with RAG (Retrieval-Augmented Generation) concepts and AI workflows, Understanding of AI/ML lifecycle, model deployment, and evaluation practices, Experience in GCC or global delivery operating models
What You'll Do.
Lead large Technology projects/programs in support of department or enterprise strategic plans
decisions and delivery
Define complex project plans/roadmaps for multiple simultaneous projects or for a single highly complex project or program including scope
Execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices
Work with development and application teams to breakdown work into smaller components or features and to identify critical path
Drive testing and acceptance of project or program results across multiple teams
Mentor and coach other Project Managers
and scope proactively
ensuring the appropriate level of priority
visibility and escalation
Communicate plan and all relevant components such as risk
expectations and ongoing updates to Stakeholders
Sponsors and Project Teams to maintain project alignment
Build partnerships to collaborate and use influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups
Plan (define scope of dependencies)
track execution of work
and visualize the full scope of work including business capabilities and architectural runway
Customer‑facing AI solutions
Simplify complex workflows
intuitive interactions across Southwest’s digital channels
and delivery across a highly visible agentic AI program
Manage portfolio governance
Ensure clear alignment on priorities and outcomes
metrics‑driven visibility into progress
Ensure AI capabilities are delivered safely
and with measurable value
How You'll Work.
Team & Collaboration
Work closely with Teams across product, engineering, data, security, and operations; Partner with Technology Managers and Directors; Work with development and application teams; Drive testing and acceptance of project or program results across multiple teams; Communicate plan and all relevant components such as risk, schedules, expectations and ongoing updates to Stakeholders, Sponsors and Project Teams; Build partnerships to collaborate and use influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups; Work with partner teams across portfolios; Collaborate and use influence to gather Customer and business requirements; Maintain positive relations with internal Customers
Communication Scope
Communicate effectively, both verbally and written, at all levels; Communicate plan and all relevant components such as risk, schedules, expectations and ongoing updates to Stakeholders, Sponsors and Project Teams; Communicate effectively with all project Teams and support groups
Process & Methodology
Project management methodologies and practices, Define complex project plans/roadmaps, Scope management, Budget management, Schedule management, Risk monitoring, Issue monitoring, Agile delivery management, Scrum, SAFe, RAID logs, Sprint/PI execution, Release readiness, Metrics-driven delivery, Vendor/partner dependency management, Contract deliverable governance, Portfolio governance
Full Job Description
**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** As a Sr Technology Project Manager Global supporting the Agentic AI – Customer & Commercial Pod, you will help deliver intelligent, Customer‑facing AI solutions that simplify complex workflows and enable more natural, intuitive interactions across Southwest’s digital channels. In this role, you act as a key link between strategy and execution—aligning funding, dependencies, roadmaps, and delivery across a highly visible agentic AI program supporting the largest domestic airline in the United States. You will work closely with Teams across product, engineering, data, security, and operations to drive Agile delivery, manage portfolio governance, and ensure clear alignment on priorities and outcomes. By providing consistent, metrics‑driven visibility into progress, risk, and performance, you help ensure AI capabilities are delivered safely, reliably, and with measurable value for both Customers and the business. This role offers the opportunity to lead complex, global initiatives while contributing to the evolution of Customer‑centric AI platforms used across Southwest. Responsibilities * Partner with Technology Managers and Directors to lead large Technology projects/programs in support of department or enterprise strategic plans * Serve as a project Leadership resource responsible for driving analysis, recommendations, decisions and delivery * Define complex project plans/roadmaps for multiple simultaneous projects or for a single highly complex project or program including scope, budget and schedule
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