SrTechnologyAnalyst

**Department:** Technology **Our Company Promise** We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. **Job Description:** As the Sr Technology Analyst Global supporting the AI Platform Operations Pod, you’ll play a key role in ensuring Southwest’s AI platforms run reliably, safely, and at scale as they move into production. This Team focuses on monitoring performance, managing service levels, and continuously improving AI outcomes so platforms and products deliver real business value over time. In this role, you’ll partner across Product, Engineering, and Business Teams to analyze needs, define solutions, and support production operations using strong service management practices. You’ll contribute to incident, problem, and change workflows—developing runbooks, supporting root cause analysis, and driving post‑incident improvements—while providing clear communication and data‑driven insights during high‑priority events. This role offers the opportunity to grow deep expertise in AI platform operations, observability, and stakeholder collaboration, helping ensure Southwest’s AI capabilities remain dependable as they evolve to support Employees and Customers across the Company. Responsibilities * Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems * Partner with other Technology Team members to provide advice or solutions within his or her area of expertise * Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to