Company

Sr.TechnicalWriter

$74–104k Wilson, North Carolina, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Sr. Technical Writer. Skills: investigation of process deviations, customer complaint investigation, root cause determination, corrective and preventative actions, risk assessment, quality management systems. Investigating process deviations and customer complaints.. Determining root cause of deviations and complaints.”

What You'll Achieve.

Minimize the potential for repeat incidents that may lead to, or result in, the issuance of Product Discards, Field Actions, or Recalls.; Ensure that investigation corrective and preventative actions are complete, thorough, accurate, and timely.; Comply with closure targets.

Industry & Context.

Problems you'll solve

Determination of root cause; Initiation of corrective/preventative actions; Perform a risk assessment; Methodical root-cause analysis tools; Advise senior management on appropriate corrective/preventative actions; Solve complex problems

What They're Looking For.

Must Have

Independently responsible for the efficient and thorough investigation of process deviations and customer complaints, determination of root cause, and initiation of corrective/preventative actions designed to adequately address and correct the Quality related deficiencies identified during the investigation process., Responsible to provide proactive corrections based on noted trends to minimize the potential for repeat incidents that may lead to, or result in, the issuance of Product Discards, Field Actions, or Recalls., The position requires working with minimal supervision to manage assigned investigations from initiation to completion., Responsible for ensuring compliance with relevant Standard Operating Procedures, while gathering, analyzing and applying information from internal and external sources in order to perform a risk assessment of the impact each process deviation and complaint has on the product, process, and patient health and safety., As part of each investigation, gathers information from all necessary internal and external sources in order to evaluate the impact of the deviation on previously manufactured product, as well as the risk to future operations., Prepares and analyzes manufacturing and laboratory analytical historical data and uses methodical root-cause analysis tools to determine root causes and effectively communicates the root cause to senior management., The incumbent will need to properly assess the manufacturing or analytical environment, independently conceive, and advise senior management on appropriate corrective/preventative actions designed to mitigate Quality deficiencies identified in the investigative process using industry accepted analytical tools., The individual in the position provides technical expertise to the site to ensure that investigation corrective and preventative actions are complete, thorough, accurate, and timely., Updates and maintains all related enterprise quality management systems in compliance with various governing procedures and policies as they relate to investigations and performs trend analysis., Works independently to comply with procedure driven guidelines relating to Deviation and complaint investigations and makes decisions that directly affect patient health and safety., Ensures that deadlines are maintained and closely monitors the need for extensions to be administered in relation to Subsequent Actions and Investigations in order to maintain compliance in this area., Accountable for commitments agreed upon with department management., Required to comply with closure targets and provide adequate justification if commitments are not met., All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities.

What You'll Do.

Investigating process deviations and customer complaints.

Determining root cause of deviations and complaints.

Initiating corrective and preventative actions.

Performing risk assessments.

Gathering and analyzing information from internal and external sources.

Preparing and analyzing manufacturing and laboratory analytical historical data.

Advising senior management on corrective/preventative actions.

Providing technical expertise to the site.

Updating and maintaining enterprise quality management systems.

Performing trend analysis.

Complying with procedure driven guidelines for investigations.

Making decisions that directly affect patient health and safety.

Ensuring deadlines are maintained for investigations and subsequent actions.

Complying with closure targets.

How You'll Work.

Team & Collaboration

Advising senior management on appropriate corrective/preventative actions.; Provides technical expertise to the site.; Provides technical assistance to area supervisors, managers, and technical writers to solve complex problems.

Communication Scope

Effectively communicates the root cause to senior management.

Process & Methodology

Manage assigned investigations from initiation to completion., Ensures that deadlines are maintained and closely monitors the need for extensions to be administered in relation to Subsequent Actions and Investigations in order to maintain compliance in this area., Accountable for commitments agreed upon with department management., Required to comply with closure targets and provide adequate justification if commitments are not met.

Full Job Description

# # **Job Summary** Independently responsible for the efficient and thorough investigation of process deviations and customer complaints, determination of root cause, and initiation of corrective/preventative actions designed to adequately address and correct the Quality related deficiencies identified during the investigation process. Responsible to provide proactive corrections based on noted trends to minimize the potential for repeat incidents that may lead to, or result in, the issuance of Product Discards, Field Actions, or Recalls. The position requires working with minimal supervision to manage assigned investigations from initiation to completion. Salary Range: $73,614- $103,528 Position is eligible to participate in a bonus plan with a target of 6% of the base salary (include only if applicable to the grade level) Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. # # **Responsibilities** # _**PRINCIPAL ACTIVITIES PERFORMED BY THE INCUMBENT**_ * Responsible for ensuring compliance with relevant Standard Operating Procedures, while gathering, analyzing and applying information from internal and external sources in order to perform a risk assessment of the impact each process deviation and complaint has on the product, process, and patient health and safety. * As part of each investigation, gathers information from all necessary internal and external sources in order to evaluate the impact of the deviation on previously manufactured product, as well as the risk to future operations. * Prepar

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